Janette Duncan

Experienced and highly organised administration and customer service professional with over 20 years of experience in retail management, reception, office administration, customer relations, invoicing, payroll administration, and cash handling. Trusted to manage day-to-day business operations, maintain accurate financial records, and deliver excellent customer service in fast-paced environments. Strong communication skills, excellent attention to detail, and confident working independently or as part of a team.

Following the planned closure of my current employer's business in August 2026, I am looking forward to a new challenge where I can apply my wealth of experience, strong work ethic, and excellent customer service and administrative skills within a supportive and professional environment.

Manageress at The Furniture Store (2005-01 – 2026-08)

Responsible for the day-to-day management and administration of a family run furniture retail business.

• Opened and closed the premises, ensuring security procedures were followed at all times.
• Delivered exceptional customer service and maintained positive customer relationships.
• Processed customer invoices and company payments accurately.
• Managed staff wage payments and assisted with payroll administration.
• Ordered stock and liaised with suppliers regarding deliveries and orders.
• Managed incoming deliveries and maintained stock records.
• Helped design, build, and maintain the company website and online store, ensuring products and information remained up to date while the online sales platform was active.
• Managed website content and online enquiries.
• Handled business correspondence via telephone and email.
• Managed daily cash handling, banking, and financial records.
• Ensured the store remained clean, safe, and compliant with health and safety requirements.
• Supported the smooth running of all business operations and assisted with business decision-making.
• Contributed to the successful operation of the business for over 20 years.
• Played a key role in developing the company's online presence through the creation and maintenance of its website and online store.
• Built strong and lasting customer relationships through excellent service and communication.
• Gained extensive experience across administration, finance, customer service, retail operations, and business management.
• The business is closing permanently in August 2026.

Receptionist at The Royal Hotel (2001-01 – 2002-12)

• Welcomed guests and visitors in a professional and friendly manner.
• Managed guest check-ins and check-outs.
• Answered telephone enquiries and handled bookings.
• Performed general administrative duties including filing and photocopying.
• Processed payments and handled cash transactions.
• Assisted with restaurant and bar service during busy periods.
• Maintained high standards of customer service at all times.

SVQ Level 2 in Administration – Angus College (1998-01 – 2000-12)

Standard Grades – Forfar Academy (1994-01 – 1998-12)