Information Governance Officer (NHS) - Midlands and Lancashire Partnership Trust
(2024-03 - 2026-04)
- Managed my own caseload of both Subject Access requests and Freedom of Information requests.
- Ensured that deadlines were adhered to
- Applied the relevant legal exemptions under the Freedom of Information Act 2000
- Upheld General Data Protection Regulations
- Maintained the highest standard possible throughout my work
- Communicated with other teams or stakeholders within the NHS efficiently
- Professionally drafted responses to applicants, assessing any risks and recognising and reporting any data breaches
- Completed required tasks and updates using the CRM platform
Paralegal - Brayford Solicitors - Stoke-on-Trent
(2022-01 - 2024-03)
- Effectively managed a personal injury and medical negligence caseload.
- Conducted reviews of claims to advise clients of the risks and impact on the prospects of success on the claim at any given stage.
- Professionally drafted instructions for Counsel and medical experts.
- Drafted EL/PL Claims Notification Forms and Letters of Claim.
- Quantum assessed files using the Judicial College Guidelines and similar case law.
- Reviewed client identification and anti-money laundering checks and ensured these were compliant with the relevant guidelines and firm procedure.
- Regularly liaised with clients at various stages with pre-prepared questions, to be able to advise appropriately, whilst also ensuring minuets are being accounted for and notes are accurately made.
- Regularly handled calls and obtained all relevant information from prospective clients to pass on to senior solicitors to be able to review and assess the claim.
- Drafting pleadings, witness statements and fast track directions.
- Issuing court proceedings and effecting service of court proceedings.
- Negotiating settlement and costs.
- Advising clients on offers received and offers to be made and the associated implications.
- Liaising with the defendant's representatives to narrow issues in dispute between parties.
- Drafting court applications e.g. pre-action applications for disclosure.
- Preparing Part 18 responses on behalf of the Claimant.
- Conducting document reviews of Defence and medical evidence.
Breakfast hotel manager - The Stone House Hotel - Stone, Staffordshire
(2021-09 - 2022-02)
Bar/ Restaurant manager - The Lounge - Stone, Staffordshire
(2020-06 - 2021-02)
- Allocated job roles.
- Routinely check identification of customers purchasing alcohol.
- Enforced health and safety regulation.
- Made bookings with customers over the telephone and through email.
- Handled any confrontations appropriately.
- Handled the end of day banking and ensured that the correct cash flow was available.
- Stock checks.
- Assisted customers with enquiries.
Customer Service/Waitress - The Three Crowns - Stone, Staffordshire
(2019-11 - 2020-06)
- Routinely check identification of customers purchasing alcohol.
- Enforced health and safety regulation.
- Made bookings with customers over the telephone and through email.
- Handled any confrontations appropriately.
- Handled the end of day banking and ensured that the correct cash flow was available.
- Stock checks.
- Assisted customers with enquiries.
- training.
- Helped to assist customers with bookings, enquiries or issues over the phone and by email.
- Completed regular bar inventories.
- Routinely checked identification of customers purchasing alcohol.
Customer Service - Amerton Farm - Stafford, West Midlands
(2018-07 - 2020-01)
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Politely assisted customers in person and on the telephone.
- Assisted customers with food selection, enquiries and order customisation requests.
- Greeted customers entering the play barn to ascertain what each customer wanted or needed.
- Maintained cleanliness and presentation of stockroom and floor.
- Help children with any issues or enquiries they may have and assisted them with injuries.
- Made hot and cold beverages, also including food.
Bar staff, Event organiser and customer service - Stone Lawn Tennis and Squash club - Stone, Staffordshire
(2015-09 - 2019-11)
- Complete regular bar inventories, providing hot and cold drinks.
- Directed calls and email enquiries to appropriate individuals and departments.
- Hosted/helped to organise, Birthday parties, Weddings and other social events.
- Politely assisted customers in person and over the telephone.
- Routinely checked identification of customers purchasing alcoholic beverages.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep things operating smoothly and set a positive example.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Customer Service - Come Into Play - Stone, Staffordshire
(2012-09 - 2016-12)
- Standard First Aid
- Assisted in new staff training and support
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and solving problems on the spot.
- Enforced health, food and hygiene regulations.
- Investigated and resolved and enquires or complaints in a timely and empathetic manor.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Monitored cash draws in multiple check out stations to assure adequate cash supply.
- Provided customers with good quality, hot and cold beverages, handled food and waited on customers.
