Jann Khan

A highly organised and customer-focused professional with proven experience in administrative support and call handling within the financial services sector. Adept at managing daily transactions, resolving client inquiries, and maintaining compliance with regulatory standards, I bring a strong attention to detail and a commitment to delivering exceptional service. With a solid foundation in remote work practices, I am confident in my ability to support teams virtually, handle sensitive information securely, and maintain productivity through digital communication tools.

I excel at building rapport with clients, identifying service opportunities, and contributing to team success through proactive support and back-office coordination. Seeking a remote administrative or customer service role where I can leverage my skills to enhance operational efficiency and client satisfaction.

Homemaker - London

(2011-01)

Raising and looking after the family- providing family care and support

• Organising and planning daily routines, successfully managing the household
• Looking after finances and various other domestic duties
• Arranging appointments, repairs, and various discussions with institutions such as banks and GP
• Responsible for cooking, cleaning, budgeting and maintaining the smooth running of the family home
• Organising stimulating activities, appointments and assisting with homework
• Ensuring all relevant paperwork is filed and payments are made on time
• Remaining focused on the task at hand and dealing effectively with problems as they arise

Cashier - Barclays Bank - London

(2004-01 - 2011-12)

• Handled inbound and outbound customer calls with professionalism and efficiency, resolving account-related inquiries and providing accurate information.
• Delivered high-quality support in a remote environment, assisting clients with general queries and offering tailored solutions via phone, email, and digital platforms.
• Ensured strict adherence to company policies and regulatory standards while managing sensitive customer data and documentation.
• Supported team operations by assisting with administrative tasks and back-office functions.
• Built strong relationships with clients through consistent communication, fostering trust and enhancing customer retention.
• Identified customer needs and referred opportunities for additional services, contributing to business growth and client satisfaction.

Level 1 Certificate - Business and Administration - Strive Training Limited

GCSEs - English