Jannatul Munni

Dynamic Shift Manager with strong expertise in team leadership, operational management, customer service, and staff development. Experienced in supervising teams, improving workplace efficiency, handling customer concerns professionally, and maintaining high operational standards in fast-paced environments.

Shift Manager at McDonald's (2019-12 – Present)

• Manage daily shift operations and supervise a team of 15 staff members.
• Delegate responsibilities effectively to improve productivity and shift efficiency.
• Handle cash management processes, including reconciliations and deposit preparation.
• Resolve customer complaints professionally, improving customer satisfaction and loyalty.
• Coordinate front-of-house and kitchen teams during busy periods.
• Train and mentor team members to maintain a high-performing workforce.
• Ensure compliance with health and safety standards.

Customer Service Assistant at British Heart Foundation (2020-01 – 2020-06)

• Delivered excellent customer service and processed orders efficiently.
• Handled customer complaints calmly and professionally.
• Processed cash and card payments accurately during busy shopping periods.
• Built positive customer relationships through attentive service.

FDA in Business and Innovation: Business – Arden University (2025-01)