Jas Owusu

Developed conflict resolution and de-escalation skills through handling customer complaints in a high-footfall environment Supported new colleague inductions, demonstrating early interest in onboarding and people development Gained insight into shift management and staffing needs in a high-volume retail environment

Customer Advisor at Boots (2026-04 – Present)

• Developed conflict resolution and de-escalation skills through handling customer complaints in a high-footfall environment
• Supported new colleague inductions, demonstrating early interest in onboarding and people development
• Gained insight into shift management and staffing needs in a high-volume retail environment

HR Summer Intern at Autotrader (2026-06 – 2026-08)

Seasonal Sales Associate at Selfridges (2025-11 – 2026-01)

• Assisted with exclusive product launches and limited-edition collections
• Delivered exceptional customer service during high-traffic seasonal events
• Coordinated with multiple teams to ensure smooth campaign execution

Advice Volunteer Role at Manchester Mind (2025-09 – 2026-01)

• Provided emotional support and active listening to individuals experiencing mental health challenges
• Maintain confidentiality and adhere to safeguarding procedures to ensure a safe and supportive environment
• Develop communication, empathy, and problem-solving skills through direct engagement with diverse service users

Retail Assistant at Primark (2025-05 – 2025-09)

• Delivered friendly and efficient customer service in a fast-paced environment
• Worked collaboratively with colleagues to meet daily sales and service targets
• Quickly adapted to changing priorities and store demands

GCSE Maths Tutor at Home-Based (2022-09 – 2023-06)

• Built positive relationships with a diverse range of learners
• Adapted teaching methods to suit individual student needs and learning styles
• Built strong communication skills with parents and learners

BSc in Psychology – Manchester Metropolitan University (2024-09 – 2027-08)

A-Levels in Psychology, Philosophy and Ethics, Biology – Shenley Brook End School (2017-09 – 2024-08)

GCSEs in Mathematics, Triple science, English, Psychology, History, French – Shenley Brook End School (2017-09 – 2024-08)