Jasmine Chhotalal

Organised and practical professional with experience coordinating people, information and day-to-day activity across customer service, housing, employability and front-of-house environments. I am used to managing competing priorities, keeping accurate trackers and records, following up with different stakeholders and staying calm when plans change. I also have a personal interest in creative environments and live/work spaces, and enjoy roles where good organisation, communication and problem-solving help a wider team deliver its work.

Referral Coordinator at Bounce Back (2024-09 – Present)

• Coordinate registrations, screening, risk assessments and follow-up actions, keeping information accurate and up to date.
• Work with external partners and referrers including Probation, DWP, Ingeus, Catch22 and prisons.
• Maintain an active tracker and caseload, prioritising actions and making sure information and documents are ready when needed.
• Research opportunities and prepare supporting documentation, including Right to Work, bank account and CV information.
• Provide practical guidance and communicate clearly with people who may have different needs or priorities.

Advisor at Ingeus (2021-07 – 2024-05)

• Managed a caseload and worked to targets and deadlines while supporting participants with different barriers and priorities.
• Built relationships with participants, colleagues and partner agencies and coordinated appropriate referrals and signposting.
• Created practical action plans and kept work moving through regular follow-up.
• Prepared CVs, supporting statements and cover letters and maintained accurate participant information.

Luxury Hotel Spa Receptionist at Baliga Clinic London (2018-12 – 2024-12)

• Managed a busy reception and helped keep the day-to-day operation running smoothly.
• Scheduled bookings, welcomed guests and coordinated information between customers and colleagues.
• Handled enquiries, complaints and unexpected issues with discretion, urgency and a practical approach.
• Kept front-of-house areas clean, organised and ready for use, including checking lighting, temperature and presentation.
• Balanced several competing demands while maintaining a high standard of service.

Customer Service Executive at Leicestershire ASRA Housing Association (2015-06 – 2020-12)

• Handled customer enquiries and complaints relating to housing and rental payments and worked to resolve issues.
• Responded to telephone and email queries and supported general administration and operational activity.
• Worked with internal teams and external agencies and gathered information needed to progress cases.
• Monitored properties and supported safe and secure housing for clients.

Retail Assistant Manager at Sweaty Betty (2013-10 – 2014-08)

• Supported the day-to-day running of a busy boutique, including customer service, operational tasks and closing procedures.
• Handled cash accurately and helped maintain the presentation and smooth running of the store.
• Dealt with unexpected problems calmly and practically; when a water pipe burst and flooded the boutique, I helped manage the immediate situation while keeping customers and colleagues informed.

Level 5 Award in Leadership and Management in Leadership and Management – City & Guilds (2022 – 2022)

Mental Health First Aid in Mental Health (2022 – 2022)

Level 2 & Level 3 Certificate in Information, Advice and Guidance (IAG) in Information, Advice and Guidance – City & Guilds (2020 – 2020)

City & Guilds Level 2 Accredited in Maths, English & Business – Milton Keynes College (2019 – 2019)

Distinction, GNVQ Advanced Health & Social Care in Health & Social Care – Loughborough College (2000 – 2000)

GCSEs (A–C), including English & Mathematics in General Education – Rushey Mead Secondary School (1998 – 1998)