Jasmine Clarke

I am a hardworking and dedicated individual who is quick-thinking, self-motivated and responsible. I am a mature team player who adapts well to a variety of challenging situations and can work both independently and within a team. I work effectively under pressure and can meet strict deadlines while maintaining accuracy and professionalism.

With strong interpersonal and communication skills, I am able to interact confidently with customers and resolve concerns efficiently. I am seeking full-time employment in a fast-paced, team-oriented environment where I can continue to develop my skills and contribute positively to the organisation.

Advisor / Call Handler – Contact Centre - CallEEAST

(2025-09)

• Act as the first point of contact for operational and non-emergency calls from patients, healthcare professionals, and external organisations in a busy 24/7 contact centre.
• Handle enquiries from a wide range of callers including GPs, community nurses, midwives, social services, engineers, solicitors and other NHS partners.
• Use clinical triage protocols and specialist call-handling software to assess enquiries, provide advice and direct callers to appropriate services.
• Accurately record caller and patient information onto relevant systems while maintaining strong attention to detail and efficient data entry.
• Maintain confidentiality and compliance with Data Protection and NHS Caldicott principles when handling sensitive information.
• Contribute to team performance and service targets while delivering professional and compassionate customer service.

Customer Service Advisor - DX Express

(2024-08)

• Communicate with a wide range of customers on behalf of a large national delivery and collection network.
• Use Microsoft Office systems to manage customer enquiries and update records.
• Ensure data protection and information security when handling customer information.
• Demonstrate quick and effective problem-solving skills to resolve delivery issues.
• Work collaboratively with colleagues to achieve shared service goals.
• Meet performance targets while delivering high-quality customer service.

Bartender & Box Office Assistant - Epic Studios

(2022-04 - 2024-12)

• Served and mixed drinks for 1000+ customers weekly in a fast-paced entertainment venue.
• Maintained cleanliness and organisation of bar and customer areas.
• Supported end-of-shift operations including cash handling and stock management.
• Assisted with training and supporting new staff members.
• Helped with event setup, decoration, and venue preparation.
• Communicated effectively with management, security, and colleagues to ensure smooth operations.

Passenger Assistant - A2B Taxis

(2020-09 - 2024-08)

• Provided supervision and support for children with learning and behavioural difficulties during school transport.
• Ensured passenger safety and wellbeing at all times.
• Coordinated with parents, carers, schools, and drivers regarding student transport needs.
• Demonstrated strong time management, empathy and communication skills.

Classroom Assistant - St Michael's Junior School

(2019-09 - 2020-07)

• Supported teachers in delivering lessons to children of various ages.
• Assisted with classroom management and pupil development including behaviour, literacy and numeracy.
• Helped resolve conflicts between pupils and encouraged positive behaviour.
• Provided feedback and observations to teachers to support learning outcomes.

Professional Wrestler / Youth Coach & Mentor - World Association of Wrestling

(2019-06)

• Promote myself and the organisation through positive social media engagement and personal branding.
• Demonstrate discipline, resilience and dedication through regular training and performances.
• Mentor and support new wrestlers to help them feel confident in a new environment.
• Develop leadership, teamwork and communication skills through coaching and performance.