Jasmine Purves

I am an enthusiastic, friendly, helpful and self-motivated customer service assistant with 5 years of experience. I am skilled at creating a welcoming atmosphere, building connections and using effective communication to engage with customers which I have received compliments and reviews for. I care deeply about brand image (due to being a business and graphic design student), and present myself in a way that aligns with the company.

I have worked in a high demand, customer-facing position for four years and am looking to become a part of the fashion/beauty retail community. As a fashion and beauty enthusiast, I am well educated on trends. For five years I have used makeup and skincare, in that time researching colour theory, face types, skin types, and styles to enhance natural features.

I am passionate about customer satisfaction, and I am confident that I can use my knowledge to provide proper recommendations to customers and be a good fit in your team.

GENERAL ASSISTANT/DUTY MANAGER at SPLASHLANDS (2022-05 – 2026-09)

Was responsible for serving food and drink to customers, as well as operating equipment and maintaining the upkeep of the park.

• Managed stock and inventory, maintaining adequate supplies for smooth operations in the busy period.
• Uplifted the team and provided training to help boost confidence.
• Managed various job roles around the site, ensuring jobs are completed effectively and efficiently.
• Frequently had multiple hundreds of customers on site at any given time during summer, meaning I was required to be attentive consistently and worked efficiently for long periods.
• Routinely dealt with high-pressure scenarios such as missing children and alleviating customer complaints.

CUSTOMER SERVICE ASSISTANT at SCOPE (2022-01 – 2022-05)

Volunteered 3 days a week at a local charity shop.

• Organised shelves, handled inventory and assisted customers in finding what they were looking for.
• Specialised in visual merchandising for Easter holidays.
• Worked with elderly customers and helped them find products, describing them in ways they could understand.
• Organised donations received to the store and sorted them to their designated areas.

BTEC Level 3 diploma in Computing – OAKLANDS COLLEGE

UAL Level 3 diploma in Art & Design – OAKLANDS COLLEGE

BA Hons in Graphic Design – UNIVERSITY OF HERTFORDSHIRE

BSC Hons in Business and Marketing – UNIVERSITY OF FALMOUTH