
Process Improvement & Problem Solving
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A versatile and adaptable professional with experience across healthcare, operations, project support, administration, finance, customer service and training environments. Skilled at quickly learning new systems, processes and industries, taking ownership of responsibilities and finding practical solutions to challenges.
Experienced in improving ways of working, creating clear documentation, supporting knowledge transfer and building positive relationships with colleagues, customers, clients and stakeholders. A strong track record of coordinating activity, managing information accurately and supporting others to develop confidence and independence.
Committed to continuous learning and personal development, with qualifications in psychology, accountancy, coaching, safeguarding, first aid, IT and creative disciplines.
Health Education England / NHS England
January 2020 – March 2026 | Plymouth / Remote
Supported postgraduate medical education across the South West of England, organising training activities, supporting Doctors-in-Training and ensuring educational sessions were delivered effectively through accurate planning, communication and administration.
Responsibilities and achievements included:
Assistant to the Manager (Part-time)
August 2021 – July 2022 | Eastbourne
Supported team organisation, player communication, tactical development and player improvement within an adult women’s football environment.
Responsibilities and achievements included:
Assistant Football Coach (Part-time)
November 2019 – August 2021 | Plymouth
Supported young players through structured coaching sessions, encouragement and development support.
June 2019 – July 2019 | Plymouth
May 2019 – June 2019 | Plymouth
S.W.A.T.
Regional Coordinator / P.A.
October 2018 – December 2018 | Plymouth
May 2018 – September 2018 | Brighton
Worked within a background screening environment, supporting clients and candidates through employment verification processes.
Office Manager / P.A. to Director
February 2017 – November 2017 | Brighton
Provided operational and administrative support to the Director of a hospitality business.
July 2016 – September 2016 | Brighton
Kimberly-Clark
February 2016 – July 2016 | Brighton
Supported the transition of accounts payable responsibilities to an overseas team through process learning, documentation and training.
Responsibilities and achievements included:
September 2015 – February 2016 | Worthing
Provided administrative support within a probation environment.
1998 – 2015
Earlier roles across administration, finance, customer service, insurance, hospitality and technical environments, including positions with Diversified Communications, Brightwell Dispensers, Brighton & Sussex University Hospital, Hilton Baird, The Telemarketing Company, Domestic & General, Crunch Accounting, Hastings Direct, Palmer & Harvey, 1st Central Insurance, Family Investments, Southern Water, The Listening Company, AXA Assistance, Red Letter Days, Listen UK, Blueview Group, Nando’s, Legal Advice Bureau, Grand Central, Virgin Media, Image Metrics, Network Rail, NHS Leadership Centre, Royal Sun Alliance, Barclays Bank, and Direct Line Insurance.
Certificate of Higher Education in Psychology The Open University - 2026
The FA Level 1 Award in Coaching Football
Football Association - 2022
NCFE Level 2 Certificate in IT User Skills (Graphic Design)
Greater Brighton Metropolitan College – 2018
NCFE Level 1 Certificate in Interactive Media (Graphic Design)
Greater Brighton Metropolitan College – 2018
City College Brighton & Hove – 2016
City College Brighton & Hove – 2013
Music Production Higher Diploma The Academy of Contemporary Music, Guildford – 2010
NVQ Level 2 Business Administration
DDI (Manchester) Ltd – 1998
All Saints RC High School, Dukinfield – 1997