Programme Manager (assets) - City of London Corporation - London
(2016-01 - 2026-04)
Programme management of revenue and capital work programmes across residential and commercial property assets within the City square mile, as well as across seven other London Boroughs.
- Monitoring revenue and capital budgets in compliance with City of London audit requirements and Financial Regulations
- Managing pre and post tender processes, commissioning stock condition surveys and formulation of options appraisals
- Reporting to City of London Committees making recommendations for Major Works, Revenue and Capital Works Programmes
Housing Systems Support Manager - City of London Corporation - London
(2015-07 - 2016-01)
Responsible for the strategic and operational management of the departmental IT Housing Management Systems as well as the management of user acceptance testing in the implementation of upgrades to the system.
- Leading and managing service improvement projects for the Housing and Neighbourhoods division
- Development and implementation of new service based policies and procedures
- Defining new IT requirements, planning upgrades and associated training, as well as managing the communication and change management process
- Management of the Housing Revenue Account and Housing City Funds budgets relating to IT hardware and software purchases, maintenance, development, licences, and support
- Advising senior management, Directors and Board members on the implementation and best use of systems, including process re-engineering in order to achieve corporate and service objectives
Projects & Improvements Officer - City of London Corporation - London
(2014-10 - 2015-07)
Supporting & facilitating the strategic development and implementation of service improvements for residents and users of the Housing Management Service, playing an integral role in delivering first class resident involvement and departmental communication function.
- Coordinating and collating periodic data for performance monitoring of services
- Leading on the implementation of the divisional training needs assessment and co-ordinating the roll-out of the training programme
- Undertaking research to facilitate the development of new policies and procedures in response to changes in national and local policy and legislation
- Collaborating with colleagues to implement new policies and procedures
- Working with the Communications Officer, providing project support and overseeing the development of communication opportunities including social media and other new technologies for internal and external stakeholders
- Providing operational support to the development of a programme of community development projects working alongside external agencies to promote volunteering, address social isolation and build community cohesion
Housing Needs Officer - City of London Corporation - London
(2014-04 - 2014-09)
- Providing Housing advice, assessing applications for housing and maintenance of Housing Register
- Assisting with backlog of archiving, helping to audit records & quality check data integrity in compliance with the Data Protection Act
Project Officer - Affinity Sutton
(2013-04 - 2013-12)
- Analysing the needs of the business and its customers and coming up with solutions to business problems in order to enhance functionality of existing business processes
- Investigating business functions & processes to apply lean methodologies in order to reduce regional variation and eliminate waste through re-work
- Development, coordination and maintenance of process mapping activities, project plans, mapping interdependencies and establishing milestones to ensure delivery of products within agreed timescales
- Managing risk registers and escalating issues and deviations of agreed tolerances
Voids & Lettings Officer - Affinity Sutton
(2012-07 - 2013-04)
- Managing the allocation & letting of all the organisation's empty homes
Senior Allocations & Lettings Coordinator - Gallions Housing Association
(2007-07 - 2012-03)
- Project management of new build, regeneration, disposals, decanting, decommissioning and demolitions programmes
- Driving continuous improvement in consultation with key stakeholder groups and negotiating and developing SLAs with Local Authority and other stakeholders
- Overhauled the Orchard Housing Management System, conducting a data audit to ensure quality assurance
- Developed automated performance management and reporting mechanisms & Management Information System
Allocations & Rental Support Officer - Elmbridge Borough Council
(2006-10 - 2007-07)
- Maintaining housing register, assessing & registering housing applications
- Providing nominations, client risk assessments and support plans
- Liaising with private sector Letting Agents to prevent homelessness
Allocations Officer (Temporary contract) - Haringey Council
(2006-09 - 2006-10)
- Responsible for all properties undergoing long term and major repairs works
- Design & implementation of new policies and procedures
Allocations & Lettings Officer - ASRA Housing Group
(2005-11 - 2006-08)
- Co-ordinating all void works allocations & lettings of all empty homes across 20 London boroughs
- Lead on Best Value reviews on voids administration, allocations & lettings
- Monitoring performance, producing regular reports, statistical information, and analysis
- Training & advising colleagues on policies & procedures
Lettings Officer/Assistant Property Negotiator - Peabody Trust
(2002-08 - 2005-09)
- Allocation of approximately 200 void properties per annum and maintaining Trust's waiting lists
- Assessment, interviewing & registration of housing applicants and referrals from other agencies
- Maintaining and negotiating improvements to SLAs with Local Authorities
- Project management of voids programs such as disposals, major and extensive works, and decanting
Voids Officer - Kensington & Chelsea TMO
(1999-11 - 2002-08)
- Reduction of turnaround of empty homes by 50% within 6 months
- Designed and implemented bespoke reporting tools for monitoring performance and targets
- Raising and monitoring standard repairs performance through to completion and invoicing
Property Manager - Fry & Co. Property Management Services
(1999-07 - 1999-11)
- Office management and Project Managed relocation of company premises
- Managing portfolio of 14 Leaseholder blocks
- Account management and monthly banking reconciliations and leaseholder section 20 consultations
