Sales Executive at Sussex Readymix Concrete (2025-10 – Present)
- Developed and maintained strong relationships with contractors, builders and commercial clients to meet targets.
- Promoted and sold a range of concrete products to meet customer project requirements, prepared competitive quotations, negotiated pricing and close sales successfully.
- Coordinated with operations and dispatch teams to ensure timely and accurate delivery of concrete orders.
- Managed customer accounts by handling enquiries, resolving issues and ensuring high levels of satisfaction.
- Monitored competitor activity and market conditions to adjust sales strategies and maintain a competitive edge.
- Maintained accurate records of sales activities, client interactions and pipeline updates using CRM systems.
- Exceeded individual and team sales targets whilst contributing to overall business growth objectives.
Customer Service Account Manager at PVL Ltd (2022-12 – 2025-10)
- Managed relationships with key accounts for a company specialised in the production of high visibility vehicle livery and corporate branding for commercial fleet vehicles.
- Promoted products and services to existing customers, supporting revenue growth and customer retention.
- Processed online orders and handled one-off enquiries from production through to completion and delivery.
- Proactively identified customer needs and recommended various products and solutions offered by the company.
- Coordinated with internal teams to ensure smooth order processing, stock availability and on time delivery.
- Monitored account performance, including achievement of customer satisfaction and retention metrics.
- Resolved customer issues efficiently, ensuring a high level of service and maintaining positive client relationships.
- Attended customer meetings and trade-shows, representing the company in a professional manner.
Swimming Pool Technician at Self Employed (2011-04 – 2022-06)
- Adhered to safety guidelines to maintain a safe and compliant swimming environment at all times.
- Conducted daily inspections of swimming areas and equipment to ensure optimal conditions were upheld.
- Maintained pools by testing water using digital wavelength equipment and adjusting chemical levels accordingly.
- Provided reliable maintenance services to ensure long term pool performance and user satisfaction.
Sales Supervisor at Jewsons (2010-10 – 2011-04)
- Dealt with trade and retail customers both over the phone and face-to-face, providing excellent customer service.
- Supervised branch sales activities to ensure monthly targets were achieved and performance standards were met.
- Managed stock ordering for heavy and light side materials, ensuring availability and accurate inventory control.
- Handled booking in stock and completed general branch administration duties efficiently to meet targets.
- Supported direct-to-site trade customers locally and nationally, ensuring timely and accurate order fulfilment.
Assistant Branch Manager at Lawsons (2007-01 – 2010-10)
- Managed the day-to day running of a busy branch and led staff teams to drive an increase in revenue to meet target/KPIs.
- Liaised with senior management on a regular basis to discuss branch performance in relation to turnover forecasts, margins, costings and expenditure.
- Undertook effective workforce shift scheduling and rota creation based on previous and forecasted trends to ensure sufficient staff coverage to meet demand.
- Facilitated the training and development of staff to deliver excellent customer service at all times.
- Ensured all health and safety regulations were adhered to by staff across all departments.
Sales Supervisor at Jewsons (2002-10 – 2007-01)
- Dealt with trade and retail customers via telephone and in person, delivering professional and effective service.
- Supervised sales operations within the branch to ensure targets were consistently exceeded.
- Managed stock ordering and inventory control for a wide range of materials and ensured operational efficiency.
- Completed booking in of stock and handled general administrative duties within the branch environment.
- Supported direct-to-site trade customers both locally and nationally, ensuring smooth and reliable service delivery.
