Branch Manager - Screwfix Netherfield - Nottingham
(2024-05)
- Using situational leadership skills to manage each team member effectively.
- Leading by example by giving high levels of customer service and dealing with complaints using the correct techniques.
- Dealing with staff recruitment, interviews, and training.
- Managing Rota's to make sure the store is always covered with the right people and ensure it works well for the staff.
- Have regular meetings with my manager to discuss everything going well, do they need anything else from me and what areas I may need more support.
- Pro-actively managing day to day operations and adapting to urgent situations when needed.
Assistant Manager - Screwfix Netherfield - Nottingham
(2021-08 - 2024-05)
- Ensuring staff were always commercially aware of what's happening and changing the sales floor to match.
- Managing warehouse standards are compliant with health and safety and efficient for use.
- Handling customer online and in store orders, making sure we comply with GDPR and Data Protection laws.
- Keeping track of all current store KPI's, responding to any shift in targets and making action plans to improve things we may have missed.
- Training all staff on company policies.
Customer and Trading Manager - Sainsburys - Nottingham
(2014-12 - 2021-08)
- Guaranteed positive customer experiences and resolved all customer complaints.
- Implemented company policies and procedures, including health and safety and security.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Inspected merchandise to ensure high quality standards and arranging appealing sales floor displays.
Van delivery driver - Nottingham direct same day - Nottingham
(2013-12 - 2014-11)
- Maintained accurate delivery records, submitting relevant documentation to Route Planners for appraisal.
- Informed Management of any changes, issues or delays in services, providing swift resolutions where possible.
Store Manager - Hucknall Domestic Supplies - Hucknall, Nottingham
(2007-05 - 2013-10)
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Managed day to day operations for an Electrical goods store with up to £15k-£20k in weekly sales.
- Maintained daily record of all transactions.
- Determined staff promotions and demotions and terminated employees when necessary.
- Built loyal customer base by delivering excellent service and making in-demand products available.
- Provided useful product guidance to assist customers with buying decisions.
Deputy Store Manager - Hucknall Domestic Supplies - Nottingham
(1999-11 - 2007-05)
- Led 12 employees by example, adding value to team and store operations.
- Performed thorough inventory inspections and stock take duties on a daily/weekly basis, ensuring records of stock levels were consistently accurate in the system.
- Ordered new stock on a weekly basis based on supply and demand and restocked the shop floor to maintain optimum sales opportunities.
Retail Shop Assistant - Kwik Save - Hucknall, Nottingham
(1999-02 - 1999-11)
- Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalized service.
- Replenished floor stock and processed shipments to provide product availability.
- Operated cash register to process cash, cheque, and credit card transactions.
