Jason Forde

I’m a very organised and conscientious individual with experience in a wide range of administrative and customer service roles. I apply an enthusiastic, self-motivated, adaptable approach at the same time as working to high standards. I enjoy meeting people & process excellent Interpersonal skills with the ability to relate to people at all levels.

I adapt well to any work environment with the willingness to learn new skills quickly and effectively, as well as contributing my current skills to any work situation.

Maintenance Controller - Places for People - Bath

(2025-07 - 2025-12)

• Liaise with landlords, contractors and tenants to ensure maintenance works are completed in a timely and cost-effective manner.
• Arrange for pre-tenancy works to be completed as per the client’s directive prior to the commencement of a tenancy and to keep the client and Tenancy Team appraised of the progress during this time.
• Ensure all properties have the appropriate safety records on file as required by law or as requested by the client / landlord.

Scheme Administrator - Quidos - Bath

(2023-07 - 2024-02)

• General administration duties (preparation of invoicing data, spreadsheets, scanning etc)
• Ensure all enquiries to support, membership, applications, and renewal are answered promptly, accurately and politely.
• Liaise with the software development team to advise of future enhancement

Temp Court Usher/ Admin Assistant - MO Law Courts - Bath

(2020-02 - 2021-11)

• Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
• Providing support to colleagues & judiciary outside of court / hearing times
• General clerical work, including use of computers and Switchboard
• Filling out forms
• Operating recording equipment and maintaining records of recordings of hearings
• Providing information related to proceedings, escorting court users into and from the building, swearing oaths.
• Managing Post

Office Assistant - Food Machinery 2000 - Bath

(2017-05 - 2017-09)

My main duty was cold calling potential customers to see if they had any food equipment for sale. I was also responsible for sending out merge emails to clients.

Sales Order Processor (Temp) - Great Western Wine - Bath

(2016-10 - 2017-04)

My duties include the following:

• Processing Wine Orders: I process the Wine and Spirits Online Website orders via MS Navision and Magento software, which can be up to as many as 80 a day in the lead up to Christmas.
• Email: I emailed customers via outlook to notify them that their orders are ready for shop collection.
• Printing: I typed out the messages that some customers wanted to add to their orders as a gift item, I then printed of the labels ready for the warehouse staff to add to the package.
• Data Entry: I do the housekeeping of incorrect or missing information of existing customers, such as change of addresses, email or phone numbers as well as adding all the details of our new customers
• Website/ Customer Service: I updated the Great Western Website, so customers were aware of price changes, special offers and out of stock items.

Temp Data Entry Clerk - Curo Housing Bath - Bath

(2013-05 - 2013-10)

My duties were as follows:

• Co-ordinate missing house file detail to ensure issues are raised with the Systems Administrator and the Neighbourhood Services Director; Research, Locating files and Archive Filling
• Review data from customer house files taking in to consideration confidentiality
• Data entry housekeeping of incorrect or missing data into the HMS, including Customer personal details and property statuses

Reception/Admin Co-ordinator - Future Publishing - Bath

(2012-01 - 2012-01)

My duties were varied, from covering on reception to ordering stationary online, as well as sending and receiving emails. I was also responsible for booking train tickets for members of staff, working on the switchboard and taking external and Internal calls.

RUH Bath

(2011-07 - 2011-08)

Learning the new in-house computer system Millennium and to train the surgeons, doctors, nurses, receptionist and secretaries how to use the system.

Voluntary Office Assistant - Liberal Democrats office - Bath

(2011-02 - 2011-07)

Helping out with all office duties from data entry, distributing post, printing and scanning leaflets.

F/T Office Assistant - Cyclescheme - Bath

(2008-07 - 2008-11)

Taking customers calls, helping with queries, enquiries and complaints. Other office duties include attending regular company meetings, scanning, opening and distributing post, sending emails and online searches for various bike products ready for a client/company to purchase.

Temp Clerical / Administration Assistant - MOD - Bath

(2007-09 - 2008-07)

While working within the pay-team of the Ministry of Defence I was responsible for making sure the officers and MOD staff had their claims paid in on time. Working and dealing with queries regarding pay and hours worked, taking and making calls, use of the in-house database for information regarding the hours an officer had worked and for holiday time they claimed. Every morning distributing the post and faxes to colleges. On a weekly basis I would scan files back scan important documents.

Admin - Soaringgraphics.com

(2014-01 - 2016-08)

Soaringgraphics.com was a Graphic Design website/business set up by my partner in 2014, my main roles were to take messages, Research on companies that might be in need of new advertising and general admin that needed doing such as scanning, filing , photocopying ect.

Finance Administrator/Accounts Input - Business Control - Bath

Inputting data to various other accounting systems including Exchequer, Sage, Excel. Using Drobbox on a daily basis to store all completed work. Solving financial issues such as currency conversion rates. Researching companies via their websites

Project Administrator - GP Strategies - Bath

My main duties were the following:

• Raising Purchase Orders for clients
• Ordering course materials for clients via Mimeo
• Marinating the holiday diary
• Sending and receiving emails via outlook
• Setting up Skype and WebEx calls/meetings
• Entering the correct data on spreadsheets and tracker system

Temp Admin/ Mailroom Assistant - University of Bath

• Archive files: Checking Student addresses are correct
• Sorting Post: Sorting Students letters and parcels for Delivery
• Data Entry: Processing students new address details so any items they have ordered arrive at the right address
• Customer Service: Serving Students when they come to collect Parcels from Reception. Assisting with any issues they may have regarding Mail and Parcels they have ordered, such as new delivery dates or change of address, either via Telephone/ Email.

Temp Customer Service Advisor - Vodafone - Trowbridge

I assisted with quires and orders from corporate customers, who wanted handset swaps, tariff and SIM changes and network.

National 5