Jasvir Chahal

A highly motivated and experienced customer services advisor and administrator for nearly 20 years. Previous to this I worked as a Transport Administrator for three years and have worked in payroll for 8 years in a supporting role. I have a versatile skill set, a lot of integrity and willingness to go the extra mile to meet customers expectations.

I always strive for excellence and pay attention to detail. I received the Best of the Best Award for 2015 and was nominated for the VLP award 2015 at Lyreco.

COMMERCIAL SALES CO-ORDINATOR/LOGISTICS/PURCHASING CO-ORDINATOR - VIESSMANN LTD

(2020-01)

• Creating quotations for current and potential customers
• Processing and managing purchase orders through to delivery
• Deal with telephone requests from our network of customers
• Tracking orders to ensure timely deliveries
• Planning shipments based on product availability and customer requests
• Maintain updated records of orders, suppliers and customers
• Coordinate and monitor operations of the supply chain
• Processing credit notes, releasing invoices for payment

BOOKING COORDINATOR - NUFFIELD HEALTH EMOTIONAL WELLBEING

(2019-06 - 2020-03)

• To process referrals received by e-mail and warm handover
• Creating case files and updating all internal computer databases / spreadsheets
• To manage all patient queries during their case life

CUSTOMER SERVICE EXECUTIVE - MAIL SOLUTIONS LTD

(2017-10 - 2019-03)

Supporting Sales Team by helping and managing and developing a portfolio of customers to achieve targeted sales growth, whilst maintaining the highest level of customer service and support.

SALES SUPPORT ADMINISTRATOR (BESMA CUSTOMER SERVICE TEAM OF THE YEAR 2012) - LYRECO UK LTD

(2008-07 - 2017-09)

My main duties were providing admin support to the sales force. I have also worked in Credit Control for a year.

• Credit check potential customers then open accounts within SAP and amend as necessary on instruction
• Input and manage orders, either written or verbal from sales personnel and customers
• Handle and resolve queries and disputes from sales personnel and customers
• Promote and increase order values through weekly promotions and link selling
• Provide support for other teams when required and undertake other duties when required
• Chasing debt, conducting credit checks and dealing with queries regarding payment and negotiating payment terms

TRANSPORT ADMINISTRATOR - PLASLYNE

(2002-09 - 2008-07)

Reason for leaving – no career advancement.

• Handling and resolving queries from customers, office, warehouse staff and delivery drivers
• Despatching paperwork for drivers
• Booking vehicles
• Keeping customers informed to ensure we delivered to their expectations
• Booking in stock
• Compiling Weekly Transport Report
• General office administration

PAYROLL ASSISTANT - TATUNG (UK) LTD

(1997-11 - 1999-10)

Reason for Leaving: Temporary contract via agency

• Preparing and processing pay weekly and monthly payroll
• Dealing with payroll queries
• General payroll administration
• Adhering to payroll policies and procedures

PAYROLL ASSISTANT - SHROPSHIRE COUNTY COUNCIL

(1996-10 - 1997-03)

Reason for Leaving: Temporary contract to cover maternity leave

• Preparing and processing weekly payroll
• Checking timesheets, up-dating sickness and holiday records
• Processing starters and leavers
• Compiling reports
• Handling queries from employees and the tax office
• General administrative duties

Sales Assistant - Jinder News

Previous employment for one year

Accounts/Payroll Clerk - Evans Harris and Co Chartered Accountants

Previous employment for six years

BTEC National Diploma - Business and Finance - Sandwell College of Further & Higher Education

Secondary Education - Hill Top High School