Resource Planning Manager - Sky Business Planning
(2025-07)
- Own demand and supply forecast accuracy, embedding robust governance and controls across the forecasting process.
- Analyse performance trends, conduct root-cause diagnostics and oversee real-time analysis to inform both strategic decision-making and daily operations.
- Monitor workforce costs against budget, identifying efficiency and cost-saving opportunities while protecting operational performance.
- Maintain accountability for end-to-end supply and demand plans, ensuring accuracy, strong governance and full stakeholder interlock.
- Lead and develop Senior Planning Analysts ensuring optimal resource allocation, availability and analytical rigour.
- Own the full planning lifecycle from intraday management through to long-range planning (LRP), ensuring alignment between demand, supply, cost and service outcomes.
- Lead the centralised Resource & Planning strength-hub, delivering segment-agnostic capability and enabling a multi-skilled, cross-segment workforce model.
- Manage the end-to-end Resource Planning function across Sky Business, with deployment responsibility for 240 FTE and £10m OPEX.
Planning Analyst - Sky Business Planning
(2022-10 - 2025-06)
- Providing analytical and accurate forecasting from 30-minute intervals to long-term strategies.
- Devising and implementing robust schedules to meet daily forecasted demand levels and recruitment planning.
- Identifying and recommending data-driven performance improvements and cost reduction initiatives.
- Forging collaborative working relationships with key multi-departmental business stakeholders.
- Analysing performance metrics to identify operational risks and developing sustainable mitigation controls.
- Compiling and disseminating performance and operational forecasts including schedules and overtime planning.
- Working with operations teams to initiate practical solutions to prevent service failures.
- Producing reports showing resourcing levels versus demand, attrition and operational impact.
Planning Architect / Planning Manager - Sky Sales Planning
(2022-01 - 2022-09)
- Provided subject matter expertise across planning performance and design for multiple business areas.
- Delivered strategic impact assessments, operational modelling and efficiency programmes.
- Played a pivotal role in strategic projects to improve resource planning.
- Embedded planning tools, systems and best-practice processes across planning teams.
- Delivered contact reduction initiatives through performance metrics and insight.
- Fostered a continuous improvement culture across planning and operational performance.
Senior Resource Planning Analyst - E.ON UK
(2018-07 - 2021-12)
- Developed innovative resourcing strategies to maintain capacity and meet operational demand.
- Delivered full lifecycle resource planning across short, medium and long-term horizons.
- Forecasted resourcing requirements across a rolling 18-month planning cycle.
- Embedded ROI and viability assessments into strategic planning initiatives.
- Forecasted FTE and budget requirements aligned to corporate financial parameters.
- Optimised resource deployment across inbound, outbound and non-voice activities.
- Implemented planning automation to improve real-time data accuracy.
- Conducted root cause analysis on plan deviations and implemented corrective actions.
- Delivered impact assessments for proposed activities and scheduling changes.
Operational Planning & Scheduling Manager - E.ON UK
(2017-07 - 2018-07)
Leadership accountability for multi-site planning and scheduling teams supporting c.4500 FTE with budget responsibility of c.£125m.
Earlier Roles - E.ON UK & NTL
(1997 - 2017)
Operational Planning Planner; Operational Planning Analyst; Project Analyst; Intraday Analyst; Operations Planning Analyst / Dialler Analyst; Resource Planning Analyst / ACD Analyst.
