Javel Cousins

An energetic and customer-focused Sales Professional dedicated to achieving the absolute best value for every client. I guide customers seamlessly through the entire sales journey, providing comprehensive solutions that ensure mutual success. Leveraging my unique background in technical formulation as a fragrance Chemist and team leadership, I bring a strategic, expert, and supportive approach to every interaction, driven to elevate performance and exceed expectations.

Sports Coach - Supreme Education - Croydon

(2024-05 - 2026-05)

• Teach the rules, strategies and fundamental techniques of the sport.
• Fostering confidence, resilience and respect alongside strong work ethic.
• Promoting positive interactions, fair play and respect of opposing teams in activities.
• Ensuring to keep practices fun, providing constructive feedback and encouraging continuous improvement.
• Core qualities: patience and positive attitude, genuine enjoyment and enthusiasm, strong communication and motivational skills.

Fragrance Sales - Essence Forever - Croydon

(2020-04 - 2024-04)

• Research, design, and formulate unique fragrance compositions using essential oils, chemicals, and natural extracts.
• Supply Chain Management – Source raw materials, negotiate with suppliers, and manage inventory.
• Create brand identity, design packaging, and develop promotional strategies for both online and retail markets.
• Manage direct sales channels, handle customer enquiries, and gather feedback to refine products.
• Ensure products meet the International Fragrance Association (IFRA) and cosmetic safety standards.
• Budget for raw materials, track production costs, and forecast sales to guide business decisions.

Team Leader - Sainsburys - Croydon

(2019-01 - 2021-03)

• Supervise daily operations across checkout, petrol, and delivery departments to ensure smooth workflow.
• Lead and support a team of sales assistants, providing guidance, training, and motivation.
• Drive upselling initiatives and sales campaigns to boost revenue and customer engagement.
• Oversee stock management, merchandising, and floor readiness in coordination with department leads.
• Handle customer escalations professionally, ensuring prompt and effective resolutions.
• Monitor team performance and maintain high standards of service, efficiency, and compliance to ensure optimal results.
• Contribute to scheduling, task delegation, and end-of-day reporting for store management.

GCSEs - Harris Academy Purley (2012 - 2017)

BTEC Level 3 Sports Extended Diploma - Sports - Croydon College (2017 - 2019)

BTEC Level 3 Business Studies Diploma - Business Studies - Croydon College (2017 - 2019)

Traffic Management Operative - Signing, Lighting and Road Traffic - Croydon (2019 - 2019)