Javeria Gul

Results driven academic and customer relationship professionals with over 7 years of experience across higher education and corporate sectors. Currently a Module Leader and Business Lecturer at The Language Gallery, delivering practical, student focused business education and fostering inclusive learning environments. Previously served as Customer Relationship Manager at ATM TEXCHEM Manufacturing, leading client engagement initiatives.

Skilled in stakeholder management, process improvement, curriculum development, and performance optimization.

Module Leader & Business Management Lecturer at The Language Gallery (GUS Group) (2024-05 – Present)

• Engaging students in practical business scenarios, resulting in a significant improvement in their understanding.
• Efficiently use a variety of teaching resources including case studies, group discussions, and interactive white boards, tailored to the student's educational needs.
• Marinating records of student progress, setting goals to monitor students' progress individually.
• Establish a positive and inclusive classroom environment, promoting collaboration and respect among students from diverse backgrounds.
• Reviewing and marking students' work fairly and in line with the curriculum guidance, giving appropriate and clear feedback.
• Managing student behavior in line with the institution's policies and procedures, ensuring student's behavior remains in line with institution behavior policy and taking appropriate disciplinary action where necessary.
• Create content for different modules.

Level 5 Business Lecturer and Co-ordinator at CECOS College (2023-05 – 2024-05)

• Delivered lectures, seminars, and tutorials to students in their field of expertise.
• Managed timetabling by ensuring students allocate to appropriate classes, considering special requests.
• Assisted the students for the assignments to meet the predefined deadlines.
• Answered student queries or complaints and given advice as required.
• Coordinated with students and teachers on a regular basis regarding class changes and other activities.
• Ensured that all the faculty members are up to date with the latest Academic developments.
• Helped students with the assignments to meet the predefined deadlines.

Customer Relationship Manager at ATM TEXCHEM Manufacturing (2018-08 – 2022-11)

• Led a customer support team, provide mentorship and training.
• Developed long term relationships with clients, acting as primary point of contact.
• Conduct regular client meetings to review performance metrics and KPIs.
• Resolved escalated customer concerns with a 95% satisfaction rate.
• Analysed customer feedback and implemented service improvement strategies.
• Collaborated with sales, marketing, and operations teams to optimize customer journeys.
• Prepared monthly performance reports and presented insights to stakeholders.

Business Lecturer (Part-time) at Federal Urdu University (2019-01 – 2022-05)

• Served as lecturer in Accounting, Management and Marketing for executive business management studies.
• Prepared and delivered the lectures as per the planned program.
• Assisted the students in research work and including supervision. Developed and created assignment briefs and content of modules.

International Master of Business Administration in International MBA – Birmingham City University (2023-01 – 2024-12)

Master of Business Administration in MBA – IQRA University (2014-01 – 2017-12)

Bachelor of Commerce in B.com – University of Karachi (2012-01 – 2013-12)

Foundation in Accountancy in ACCA – Association of Charted Certified Accountants (2013-01 – 2013-12)