Dental Programme Officer, NHS England, August 2022– Present
- Hybrid fixed-term-contract role, assisting clinical faculty in delivering consistent services across the region as aligned in standard operating procedures and with regulating body of General Dental Council
- Managing multi-disciplinary workstreams and projects within timeframes and adapting to changing priorities
- Working with SMEs to develop engaging digital learning content
- Account management, registering new trainees on LMS, mailbox and database maintenance, producing and analysing reports and invoices
- Controlling course and event promotion via multiple communication methods, processing and monitoring of financial transactions, data manipulation and dashboard creation
- Performing needs assessment identifying knowledge gaps and areas of improvement, conducting surveys evaluating data, report building and communicating feedback
Learning and Development Analyst, EDF Renewables, November 21 – July 22
- Remote based contract role, managing a data migration project as the organisation transferred to new LMS
- Cross-departmental collaboration, working closely with data owners, application\functional teams, and IT
- Project planning and implementation, mapping risks and potential impacts, and managing the movement of data between IT systems and applications
- Developing career pathways functionality by creating and implementing new competency framework and individual employee training profiles
- Resolving issues by liaising with multiple business areas and stakeholders at all levels and attending regular meetings and events
Learning and Development Administrator, Havas Lynx, June 21 – November 21
- Temporary role in Manchester, managing end-to-end employee on-boarding and training processes, ensuring smooth and swift transactions from initial advert to job offer
- Registering new employees, developing a wide-ranging training plan and matrix to meet client needs and effectively measure training budget
- Maintaining multiple databases, processing enquiries, bookings, and speaker requirements to ensure successful training events
- Managing pre/post session training feedback, manipulating data, content design, creating dashboards and reporting findings to senior management to facilitate assessment
- Planning and organising a variety of high-level events, forecasting costs and materials within budget
- Optimising quality of training content by incorporating input from subject matter expert
Product Merchandiser, ScS, October 20 – June 21
- A hybrid role working within the head office, responsible for the lifecycle of all products from launch, delivery, display, and discontinuation
- Creating and managing business critical path, raising purchase orders, liaising with suppliers daily, maintenance of product database
- Digital content design and creation of product manuals, information guides and sales materials
- Responsible for ensuring accurate and up-to-date product samples are provided to all branches
Medical Receptionist and Administrator, NHS, October 19 – October 20
- Working for Community Mental Health Team, assisting with the general running of clinics daily procedures
- Sensitive medical typing, attending multi-disciplinary meetings and minute-taking, managing digital/manual filing systems, maintaining patient records, scheduling appointments using (EPR)
- Managing diaries, arranging travel, taking phone calls, managing post/email communications, processing high-volume repeat prescriptions, organising language translators to attend meetings
Employer Brand Executive, Frank Recruitment Group, January 19 – November 19
- Managing company internal communications, social media, employee incentives and rewards, events, and CSR through cross department collaboration
- Establishing organisational messages to keep staff informed by creating engaging content, turning user experiences into immersive brand interactions, and evaluating, updating, and reviewing content at all stages of the end-to-end user journey
- Building and executing social media strategies, generating, and publishing daily content, optimizing page content across all platforms, moderating user-generated content and analysing social data
- Redesigning organisational communication strategy, incorporating new technical tools, designing, curating, and implementing new employee newsletter globally showing significant boost to employee engagement scores
- Planning and implementing incentives to attract, retain, engage, and motivate employees
- Organising and promoting large scale events, budgeting, sourcing entertainment, catering, photographers, and branded goods
Learning and Development Coordinator, Frank Recruitment Group, April 18 – January 19
- Overseeing 19 offices globally with a team of 15 trainers and facilitators, ensuring learning materials meet business needs and are accurate, engaging, and accessible
- First point of contact for learning and development queries, responsible for all related administration, adopting a get it right first-time ethos, managing training communications and events
- Managing the employee onboarding journey, facilitating virtual/face-to-face training, advising trainees and other departments, conducting training workshops and one-to-one reviews
- Conducting training need analysis, communicating training and development progression to stakeholders, and planning ongoing development
Training and Recruitment Coordinator, Parseq, June 16 – April 17
- Managing end-to-end onboarding journey for new starters, working closely with recruitment, HR and training department, acting as first point of contact for new starters, team leaders and trainers
- Organising and scheduling a team of 12 trainers and facilitators across 3 sites in UK
- Data analysis and reporting on attendance and attrition
- Creating digital accounts for new starters across HR systems and relevant software, ensuring access passes are created and payroll creation.
- Obtaining references, DBS checks and screening new employees using Experian.
Learning and Development Coordinator / Personal Assistant, Sodexo, January 14 – October 15
- A hybrid role within a hospital setting, working closely with regional L&D manager and service directors
- Developing learning strategies, designing, and delivering training programs, assessing development needs, supporting career development and tracking learning effectiveness
- Creating training schedules, preparing training materials, manage budgets and vendor relationships
- Planning and scheduling events, organising travel, invoicing, handling correspondence and managing personal calendars
Redesigned and produced company employee newsletter
