Legal Assessment Specialist - Lawhive - Remote - London
(2024-08)
Lawhive is an AI-Native consumer Law firm designed to make legal services faster, more affordable and accessible. Lawhive was ranked as the 6th fastest-growing startup in the UK and Ireland and ranking amongst the top AI startups.
- Top Performer - Recognised as a high performer and identified for progression to a Senior Team Lead position within my first 9 months, based on consistent results of being a top 5 monthly performer; however, the opportunity was impacted by wider team and business restructuring.
- Commercial & Legal Expertise – Trained in advanced AI-assisted workflows and multiple legal practice areas, enabling tailored client solutions across Immigration, Private Client & Probate, Employment Disputes, Residential Property, and Corporate matters. Combined legal knowledge with AI tools to improve efficiency, response quality, and client outcomes.
- Revenue & KPI Performance – Consistently exceeded sales targets and KPIs since joining the business, generating an average of £45,000 monthly revenue (£540k+ annualised) through high-volume consultative sales and strong conversion performance.
- Client Conversion & Relationship Management – Delivered a high-quality client experience by handling inbound enquiries, resolving concerns, and overcoming objections with confidence.
Customer Success Executive - Chambers and Partners - London, EC4A 2AE
(2023-02 - 2024-08)
Chambers and Partners is the world's leading legal rankings and insights intelligence company, providing unrivaled research and data on top law firms and lawyers globally. (SaaS, 7k+ law-firm subscribers)
- Customer Retention & Onboarding: Successfully managed the onboarding and retention of customers for the Chambers Profiles product, ensuring seamless renewals for each subscription period. (Drove 98 % gross renewal and retention in FY 24 by running quarterly success plans, health-scoring accounts in Salesforce, and triggering early-warning workflows for at-risk users.)
- Owned the end-to-end client journey for a £2.1 m ARR portfolio (AM Law 200 & Magic Circle firms). Cut time-to-value from 21 → 11 days by designing a structured onboarding playbook, altering FAQ's, including data import templates and role-based training paths.
- Client Support & Relationship Management: Acted as a primary point of contact for customers, providing tailored guidance on product usage, troubleshooting queries, and resolving issues. Maintained strong, proactive relationships to ensure customer satisfaction and long-term engagement.
- Cross-Functional Collaboration: Worked closely with sales, marketing, and product teams to execute retention campaigns, raise awareness of Chambers Profiles, and help enhance the product offering.
- Risk Management: Monitored customer accounts for potential risks and proactively intervened to mitigate churn, ensuring customer satisfaction and subscription renewal.
- Process Improvement & Workflow Development: Designed and implemented new workflows that streamlined internal processes, improving team efficiency and customer response times.
- Team Leadership & Training: Trained, mentored, and managed a team of 3 colleagues, fostering a collaborative environment and ensuring high performance across the team. Provided ongoing support and coaching to improve individual and team performance.
Account Executive - Uber Eats HQ - London, UK
(2022-04 - 2022-11)
- Managed the full sales cycle for UK & Ireland's top-tier restaurants, from prospecting to contract negotiation and onboarding.
- Created Power BI dashboards correlating promo spend with conversion, enabling data-backed upsells that lifted GMV per account by 18 %.
- Developed strong relationships with clients to identify and act on growth opportunities for their delivery businesses.
- Exceeded targets through effective prospecting, pitching, and closing of deals with key restaurant partners.
Business Development Executive - Unissu - Remote
(2021-03 - 2021-11)
- Drove sales leads with global clients, including Epic Games, Unity, PwC, JLL, and CBRE, using self-research and tender submissions.
- Innovated a new profit lead for the business, contributing to sales growth.
- Proficient in HubSpot CRM for managing sales pipelines and client relationships.
Law Clerk - University of Hertfordshire
(2018-08 - 2021-04)
- The job role requires me to provide legal support in Commercial, Land, Probate, and Inheritance. Structured meetings with barristers to discuss case proceedings. Prepare legal documents to facilitate legal proceedings
Legal Assistant - Thrings Solicitors
(2021-03 - 2021-11)
- Provided administrative support to solicitors in commercial and land law departments.
