Jayne Schwencke

I am a dedicated, reliable, and hardworking professional with a strong background in administration, customer service, and custodial care. I bring a proven track record of excellent organisational skills, time management, and the ability to remain calm and effective under pressure. My experience spans both office-based and frontline roles, where I have consistently demonstrated a strong work ethic, attention to detail, and a commitment to supporting others.

I thrive in team environments but am equally confident working independently, taking initiative, and managing responsibilities with minimal supervision. My proficiency in Microsoft Office applications, including Word, Excel, and Outlook, supports my ability to handle administrative tasks efficiently and accurately. Outside of work, I am a proud mother of three, which has further developed my multitasking abilities, patience, and interpersonal skills.

I enjoy spending quality time with my family and friends, and I value opportunities to meet new people and build positive relationships—skills that I believe are essential in any professional setting.

prison custody officer - hmpps

(2023-09)

• Maintained order and enforced rules within the prison environment.
• Supervised inmates, ensuring attendance at education, work, and rehabilitation programmes.
• Supported vulnerable individuals, following procedures for mental health and self-harm risks.
• Conducted security checks and searches; submitted intelligence reports.
• Completed administrative duties including report writing and record maintenance.
• Escorted inmates to external appointments and participated in regular training (control & restraint, mental health, baton use).

office administrator - complete electrical ltd

(2021-03 - 2023-09)

• Liaised with contractors and clients to schedule jobs and remedials.
• Managed customer communications via phone, email and letters.
• Handled complaints, arranged meetings, and ensured electrician certificates were current.

office administrator - nwr ltd

(2015-05 - 2019-07)

• Managed invoicing, job scheduling, and client communications.
• Organised engineer assignments and maintained digital records.
• Performed PA duties including diary management and correspondence.
• Developed strong customer relationships and supported internal team coordination.

level 3 diploma - electrical beauty therapy - north kent college (2017)

access to higher education - Maths, English, Psychology, Biology, Health Studies - north kent college (2014)

diploma - legal secretary - north kent college (2010)

cache level 2 - childcare - adult education college (2008)