Client Service Executive
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I am a dedicated and reliable professional with over 10 years' experience within the insurance and financial services sector. I am known for my strong sense of integrity, excellent communication skills and my ability to remain calm and focused in challenging situations. I work efficiently both independently and as part of a team, using initiative and strong problem-solving skills to deliver positive outcomes for customers and colleagues.
In my current role at CMutual, I progressed from Claims Handler to Client Service Executive, where I have managed life savings and loan protection claims for credit unions. I review payment waiver claims, support colleagues through quality checking, and assist senior management with operational administration, reporting and client communications. I also support the renewal of bespoke credit union policies by obtaining data, preparing quotations, recording premium payments and producing policy schedules.
I take pride in my attention to detail, my ability to manage a wide range of queries and responsibilities, and my enthusiasm for learning new skills and taking on new challenges that further develop my knowledge within the industry.
Client Service Executive - Cmutual Group - Birmingham
(2022-04)
I initially joined CMutual as a Claims Handler supporting life savings and loan protection claims within the credit union sector. In this role, I am responsible for accurately processing claims from initial notification through to payment using internal claims systems and decision tools. This includes setting up new claims, validating information, conducting quality checks on colleagues' work, and raising payment requests while ensuring timely communication with credit unions.
Our team works to achieve day-one claim payments, requiring strong attention to detail and efficient processing. I also manage payment waiver claims, reviewing eligibility and calculating and issuing monthly payments in line with policy terms. Following my strong performance, I progressed to the role of Client Service Executive, where I support the Head of Claims and Partnership Director with a range of operational and client service responsibilities.
This includes administration, customer and partner communications, monitoring premium payments, and assisting with reporting to ensure the smooth delivery of services to credit union partners. I also assist with the renewal process for bespoke credit union polic
Motor Claims Handler - Axa Insurance - Birmingham
(2016-07)
My role at AXA required me to manage claims from beginning to end for our customers, such as first notification of loss, liability and repairs, to provide an outstanding service whilst providing regular updates to ensure that all parties are well informed. My current team is existing claims and aspects of my role include dealing with queries and liaising numerous individuals on a daily basis. Such as the policyholder, brokers, repairers, salvage agents, vehicle recovery, third parties, third-party insurers and third-party solicitors.
Part of my role consist of differentiating between expressions of dissatisfaction and complaints to allow me to log them appropriately which avoids any delay in resolution. I have experience in taking new claims, dealing with liability decisions and I am often relied upon to help out on our schemes team which has strengthened my ability to adapt to new environments and change in work dynamics. Working in a call centre environment, productivity is very important and daily targets need to be met.
Therefore, I am vastly experienced in working to tight deadlines and performing well under pressure. Communicating with people each and every day over the telep
Care Assistant - The Hurstway Care Home - Birmingham
(2014-09 - 2016-06)
I was responsible for the personal care of our residents, including washing, dressing and encouraging self-esteem. I was also responsible for assisting with moving and handling of our residents. Aswell as assisting with feeding and also toileting. An Important aspect of my role was being a friend, helping residents keep their dignity at all times and assisting them with activities.
Care Assistant - Solitaire Home Care - Birmingham, West Midlands
(2012-06 - 2014-08)
My duties were to visit clients in their own homes and to provide them with the care they require to help them remain in their own home and be as independent as possible. These duties would include cooking, washing, assisting with personal care, eg. showering, drying, dressing, toileting, being able to listen to the client and assist with any problems they may have, fill in all necessary paperwork after every call, maintain clients privacy and dignity at all times. I enjoyed this job, I feel it is a very rewarding job, but the hours were very unsociable and did not fit in with my family life, which was suffering as a result at the time.
I therefore needed a full time permanent job with daytime hours.
General Kitchen Assistant - New Oscott Junior School - Birmingham, West Midlands
(2004-04 - 2006-10)
My duties were to replenish juice and milk stock, prepare vegetables for steaming, cleaning of appliances and kitchen, frying food, serving to children, washing up. I left this position to help care for my parents, who have since passed away.
Lunchtime Supervisor - Kingsland Primary School - Birmingham, West Midlands
(2001-10 - 2004-04)
I was a lunchtime supervisor, my duties included keeping all children safe during lunchtime play, escorting them to lunch at set times, cleaning of tables after children have eaten, administering basic first aid when needed, escorting children back to class after lunchtime was over. I left this position for a job with more hours and therefore better salary.
Cashier - William Hill Bookmakers - Birmingham, West Midlands
(1999-08 - 2001-09)
My duties included making sure shop was clean and tidy and that betting slips and pens were readily available, serving customers, taking cash and paying cash out, balancing tills at end of shift. I feel I learned a great deal of customer service from this job, as I had to deal with angry customers who missed out on bets through timing. I left this position as the hours of work were unsuitable at the time because of having a young family.
Order Picker/Packer - Russell Hume - Birmingham, West Midlands
(1998-08 - 1999-08)
My duties were to read customers orders and then collect items from freezers, weigh them, scan them, pack into boxes, band the boxes and put on pallet for collection by delivery drivers. I left this position for a better salary to support my growing family.
Machine Hand - AGA Print Finishers
Junior Secretary - Amery Parkes Solicitors - Birmingham City Centre, West Midlands
(1990-01 - 1991-01)
My duties included feeding machines with leaflets to be folded, taking folded leaflets off back of machine, knocking up, banding and boxing and putting on to pallet for collection by delivery driver. I left this position to have my first child.
Office Junior - Amery-Parkes and Co. Solicitors - Birmingham City Centre, West Midlands
(1986-09 - 1990-12)
My duties included opening of post, prioritising post, filing, audio typing, answering clients telephone calls, photocopying, faxing, archiving old files, occasional reception duties. I left this position for a better salary.
NVQ apprenticeship - Health and Social Care
