Jeanie Waugh
Medical Receptionist & Administrator | Healthcare | Patient Services
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About
Detail-oriented healthcare administrator with 10+ years delivering high-quality front-line and administrative support across medical and care settings. Skilled in patient triage, records management, and confidential data handling under pressure.
Experience
Medical Receptionist - Hallgarth surgery - Shildon
(2023-08 - 2025-07)
serves as the first point of contact, ensuring an efficient, confidential, and welcoming service.
- Managed high-volume patient appointment scheduling, reducing wait times and ensuring efficient daily flow
- Handled urgent triage requests, accurately recording home visit referrals and escalating critical cases promptly
- Maintained strict confidentiality while resolving sensitive patient queries and managing difficult situations professionally
Administrator - SANDRINGHAM CARE HOME - Bishop Auckland
(2018-10 - 2023-06)
I work 3 days a week in a fast paced environment.
- Administered payroll, staff rotas, and recruitment processes for a busy care home, ensuring full compliance
- Maintained accurate resident and staff records, audited files, and tracked COVID testing results via spreadsheets
- Coordinated with healthcare providers, managed resident family bookings, and ensured training compliance across all staff
Receptionist - Faerchplast UK - Durham, Durham
(2012-03 - 2012-11)
- Delivered professional front-of-house reception, managing calls, visitor sign-in, and executive travel bookings
- Supported office operations including data entry, filing, stationery ordering, and document management
- Acted as first point of contact for visitors and stakeholders, maintaining a welcoming and efficient environment
Customer service - Hospitality Staff - Marston Inns - Newton Aycliffe, Durham
(2011-08 - 2012)
- Delivered customer-facing hospitality services including cash handling, food and drink service, and maintaining venue standards
Check Out Operator - Wm Morrisons Supermarkets - Darlington, Durham
(2008-09 - 2011-08)
- Processed customer transactions, handled payments, and ensured compliance with age-restriction and loyalty card policies
Education
Medication - Lumley House (2026-05 - 2026-05)
First Aid Training - Lumley house (2026-05 - 2026-05)
Manual handling training - Lumley house (2026-05 - 2026-05)
Diploma - Health Science - Bishop Auckland College (2016-09 - 2017-06)
Level 2 - Pre-Access - Bishop Auckland College (2015-09 - 2016-06)
Level 3 in Hairdressing - Qualified Hairdresser - Darlington College
Diploma - Retail Knowledge - Work-Darlington, Durham
Level 2 NVQ in Hairdressing - Qualified Hairdresser - Darlington College
Childcare (Safeguarding Children) - Darlington College
Level 2 - Food Hygiene - Darlington, Durham
First Aid for Paediatrics and Young Children - Darlington, Durham
Certificate - Retail Knowledge
