Jeável Anderson

Field Service Engineer

Birmingham, BirminghamMember since October 29, 2024

Technical fault diagnosis & repairOn-site customer serviceRoute planning & time managementEquipment installation & supportHealth & safety complianceStrong communication & organisationFull UK Driving Licence

About

Motivated and technically-minded individual with hands-on experience in field-based engineering support, fault diagnosis, and on-site equipment maintenance. Confident working independently or in a team, with a strong foundation in customer-facing roles, time management, and adaptable problem-solving. Currently working as a Field Service Engineer responsible for real-time troubleshooting, installations, and customer technical support across multiple locations.

Now actively seeking a long-term role in the engineering or technical services sector where I can continue to develop, contribute to team success, and grow into a higher-level technician or engineer.

Experience

Field Service Engineer - EG On The Move

(2025-09)

Installing, wiring, and configuring 501 controller boards for automatic fuel price updates on pole signs
Building and terminating CAT5 network cables for site communications
Working with DOMs, tank gauges, and forecourt monitoring systems
Supporting EPOS systems and back-office connectivity
Wiring 501 boards into comms cabinets and site networks
Assisting with commissioning and testing of new site equipment
Carrying out fault diagnosis on forecourt, retail, and back-office systems
Taking detailed site photographs for audits, compliance, and reporting
Completing digital job reports and system documentation
Managing van stock, tools, and spare parts
Travelling independently between sites using company vehicle
Liaising with site managers and contractors to minimise downtime
Following strict health & safety and company procedures

Field Service Engineer - William Hill

(2025-03 - 2025-07)

Diagnosing and resolving technical faults on betting terminals and gaming equipment across multiple retail sites
Managing van stock, completing job reports, and ensuring accurate system logging
Independently travelling to sites across the region using a company vehicle
Providing high-quality customer service in fast-paced environments under minimal supervision
Adhering to strict compliance and safety procedures

Delivery Driver (Part-Time) - Royal Mail

(2023-03 - 2024-07)

Efficient route navigation and on-time parcel delivery
Customer interaction and handling of secure deliveries

O2 Customer Service Advisor - Capita

(2023-04 - 2023-11)

Troubleshooting technical and billing issues
Upselling products and resolving complaints professionally

Various Roles - Premier Inn / Frankie & Benny's / Mint People / Arvato / Oaklands

(2021 - 2023)

Demonstrated flexibility, adaptability, and reliability across customer-facing and warehouse settings. Gained early experience in team environments, working shifts, handling pressure, and assisting customers directly.