Jeevan Sebastian

Motivated in honing practical skills, keen to expand knowledge in machine learning and data analysis and eager to contribute to building innovative solutions with cross functional team members.

Waiter at Namma Oru Dosa (2021-08 – 2022-11)

• Simultaneously working under pressure to manage multiple tables while addressing the needs of the customers
• Handling customer inquiries and resolving complaints to provide the best customer experience possible while ensuring accurate service by remembering specific requests

Team member at KFC (2021-08 – 2023-09)

• Coordinating with co-workers to prepare orders and contribute to an overall positive environment
• Efficiently managing tasks during peak hours
• Meeting targets set by management team
• Explaining procedures to new members to teach them effectively

Manufacturing Engineering Work Experience at MBDA (2023-04-17 – 2023-04-21)

During the work experience week at MBDA I gained Insight into a multinational corporation and the way they function. Built team collaboration skills with other interns to solve problems given by the management team to test critical thinking skills. Developed self-confidence and self-worth as part of professional growth from attending interviews for a placement. Adhered to strict safety protocols and procedures to ensure safety and accuracy in every task.

Customer Service Advisor at EE telecommunications (2023-09 – 2024-06)

• Communicating effectively with customers to break down complex technical issues and concerns to provide effective solutions by diagnosing issues
• Deep understanding of telecommunications products and services to guide customers effectively
• Documenting and commenting on customer interactions to keep track of customer queries to ensure issues are resolved according to company policy and understand what procedures have been implemented
• Conflict resolution skills by empathizing with customers concerns and calming down frustrated customers and proceeding to find solutions to the conflicts at hand
• Using complex systems to identify problems and ensure a fix is in place

Bachelor's degree in Artificial Intelligence – Liverpool Hope University (2024-09)

A – Level in Maths, Physics, Product Design – Canon Slade Sixth Form (2021-09 – 2023-06)

GCSE in Maths, English, Science – Canon Slade High School (2016-09 – 2021-06)