People Business Partner - Merlin Entertainments (LEGOLAND Windsor Resort)
(2025-08)
- Acting as a trusted HR partner to operational business areas, supporting leadership teams in achieving people related KPIs through effective team management and engagement.
- Supporting a resort-wide organisational restructure aligned to Merlin's global operating model (Fit for the Future).
- Leading change management activities including all aspects of stakeholder engagement, communication planning and employee engagement initiatives to gain buy in.
- Partnering with functions to streamline HR processes and ensure local delivery aligns with global strategic priorities.
- Delivering high-impact people initiatives designed to strengthen engagement and enhance the employee experience.
- Partnering with the Senior Leadership Team to design and future-proof a comprehensive people plan focused on engagement, capability building and operational readiness.
- Providing HR coaching / advisory support to senior leaders to enhance leadership capability and team performance.
- Leading talent initiatives to identify high potential employees and drive succession planning across departments.
- Designing and implementing the 2026 L&D strategy to strengthen workforce capabilities across the business.
- Managing individual and collective consultation processes related to outsourcing, impacting 300+ employees.
- Ensuring compliance and adherence to employment legislation throughout consultation and restructuring processes.
Head of HR Consulting - UK City Resources
(2024-06 - 2025-08)
- Worked with cross-sector organisations and start-ups to deliver pragmatic and commercially focused HR solutions aligned with business objectives.
- Advised clients on HR service design and evolving operating models influenced by digital transformation and automation.
- Supported organisations in developing cases for change, identifying opportunities for improvement and translating them into clear roadmaps and action plans.
- Worked closely with business leaders to define leadership capability, organisational culture and performance strategies.
- Directed strategic workforce planning and labour forecasting activities to meet short and long term business needs.
- Oversaw recruitment strategies, managed budget allocations and ensured effective talent acquisition processes.
- Partnered with senior leadership teams to implement succession planning strategies across businesses.
- Provided strategic coaching, mentoring and support to staff and managers to build organisational capabilities.
- Collaborated with senior stakeholders to embed new ways of working and implement process improvement initiatives.
- Managed end-to-end TUPE processes on behalf of clients, ensured compliance with legal requirements and drove smooth workforce transitions.
Group HR Business Partner & Senior ER Specialist - Atlas FM
(2022-09 - 2024-05)
- Led organisational design initiatives using structured principles to support business transformation and change.
- Managed ER issues including disputes, disciplinaries, grievances, settlements, absence management and redundancies.
- Provided expert consultation and guidance to Regional Managers and Directors on all ER related matters.
- Identified and implemented improvements to HR procedures and policies to enhance organisational efficiency.
- Established company-wide HR standards, directives and compliance requirements across operational functions.
- Oversaw large scale TUPE transfers and conducted comprehensive due diligence to identify and mitigate risks.
- Directed consultation processes and maintained productive relationships with trade unions.
- Ensured strict compliance with HR policies, procedures and ACAS codes of practice in partnership with the HR team.
- Contributed to strong organisational performance through involvement in strategic HR projects and initiatives.
Head of People - Vervia
(2019-05 - 2022-09)
- Provided strategic HR leadership and ensured people strategies were aligned with core business aims and objectives.
- Acted as a trusted advisor to senior stakeholders, influencing decisions and shaping people focused outcomes.
- Led on organisational design, workforce planning, TUPE and transformation activities to meet business requirements.
- Provided front-line advice to managers on matters and queries relating to disciplinaries, probation, absence, grievances, parental leave and flexible working.
- Managed complex ER cases, including the preparation of ET3 and COT3 documentation and representation at tribunals.
- Delivered reports to senior and executive management on HR metrics to facilitate sound business decision-making, and advised on people strategy and focus for the short, medium and long term.
Account Manager - Harding Recruitment
(2017-09 - 2019-05)
HR & Operation Manager - Waitrose and Partners (Bracknell Head Office)
(2015-03 - 2017-09)
