Jelena Maycroft

I am a hardworking, self-motivated professional with strong leadership and teamwork skills. I build positive working relationships across all levels and adapt quickly to new roles, using initiative to deliver accurate, high-quality results. With excellent attention to detail and a right-first-time approach, I am committed to service excellence. I am highly organised, proficient in Microsoft Office, and able to prioritise effectively while motivating and guiding others to achieve shared goals.

Safety coach at Diageo Assurance auditor, Blackgrange (2026-03 – Present)

• Conducting Audits across sites based around Scotland
• Presenting non-conformances from audits with the site and documenting these findings on the audit system
• Supporting your designated sites with Actions raised on Audits and implementing improvements required
• Supporting the wider Risk remit within the Scotch Market
• Delivery of Diageo Health & Safety commitments
• Being a vital link between Governance and Operations, supporting sites across Scotland to identify gaps and close out any improvement recommendations
• Work with technical specialists to drive standardisation and ensure full compliance with policies, standards and protocols
• Providing impartial and independent interpretation of the Diageo GRMS (Global Risk Management Standards), local legislative and regulatory requirements

Safety coach at Diageo J&B rare scotch whisky, Blythswood (2025-08 – 2026-03)

• Ensured full compliance with Health & Safety, Environmental, and Quality standards across all site operations
• Supported teams in identifying, managing, and reporting hazards and risks, ensuring adherence to safe systems of work
• Conducted regular workplace inspections, audits, and accident investigations to identify root causes and drive continuous improvement
• Reviewed, updated, and promoted risk assessments, procedures, and work instructions to maintain best practice
• Worked closely with site management, engineering, and maintenance teams to embed a proactive and positive safety culture
• Attended H&S meetings, liaised with HSE inspectors, and effectively represented workforce safety concerns to management
• Delivered training sessions and provided on-the-job coaching to improve awareness and compliance with safety standards
• Collected and analysed safety data to support reporting, decision-making, and ongoing improvements in workplace safety

Operator at Diageo traditional casks filling store, Cambus (2023-08 – 2025-08)

• 5s champion
• Handling issues and leading root cause problem solving for live issues
• Safety ambassador - IOSH certified
• Taking ownership of and facilitating the Tier 1 Improve process
• Ensuring site health and safety followed to a high standard at all the times
• Compliance checks across your working area
• Spirit casks are filled safely and efficiently
• Maintain a clean and tidy workplace at all times

Production Team Leader at Albert Bartlett, Airdrie (2022-09 – 2023-07)

• Ensuring Production targets are achieved
• Departmental KPI's such as Quality/Food Safety, Health and Safety, Service level and Labour
• Leading your team through team briefings, on-line coaching and problem solving
• Identifying high performers and managing the performance of the team
• People management of your team including but not limited to Recruitment, Absence management, Disciplinary/ Grievance, Performance Reviews, Training and Development

Production Team Leader at ARK-H Handling, Bedford (2019-02 – 2020-09)

• Led all aspects of team management, including recruitment, absence management, and performance development
• Managed operations in a fast-paced warehouse, meeting strict deadlines and productivity targets
• Attended shift meetings with senior management and contributed to operational improvements
• Conducted QA checks in line with SLAs and produced daily/weekly performance reports
• Performed audits and managed Stock Location System (SLS) adjustments to ensure full compliance
• Trained, delegated, and supervised team members to meet customer requirements
• Managed team performance and development through coaching and structured plans
• Planned workload, prioritised tasks, and carried out effective resource planning
• Maintained high housekeeping standards and ensured Health & Safety compliance at all times

Warehouse Supervisor/driver at WILLIAMS & Co, Milton Keynes (2018-08 – 2018-01)

• Experience in warehouse start-up & go live
• Monitoring a team of warehouse staff & drivers
• Planning routes of deliveries, monitoring pick & stock takes
• Engaging with my team
• customer facing environment
• Return to work interviews, managing staff holiday booking & probation period reviews
• ensuring quality of product & KPI's are met to an excellent standard
• Answering customer telephone calls & dealing with any issues as and when required

Warehouse assistance/Team leader at John Lewis Partnership, Milton Keynes (2016-09 – 2018-07)

• picking operative within a FMCG operation, National distribution centre
• team leader, 30+ colleagues/agency
• Handover to oncoming shift. Paperwork & verbal
• ensuring enough resource by ticking in employees/agency
• QC on random orders
• planning workforce movements in line with business demands
• Ensuring smooth operation of machines by diverting work to other areas
• Reporting machine faults to control room
• provide training for new starters, as a partner who trains
• managing a team of operatives, planning training & seeing it through until pass acceptance

Production executive at ARK-H Handling, Bedford (2015-02 – 2016-09)

• packing daily orders
• picking daily orders
• producing a high number of business customer goods via a production line
• produced premium tea bags for business customer, starting from leaves into full product ready for sale
• goods in check
• stock control – stock count on the weekly basis

Warehouse operative at SAINSBURYS TU, Bedford (2013-11 – 2015-02)

• hanging picking
• box picking
• sin-bin sorting
• Health & Safety

Warehouse administrator at URBAN PLAST, Latvia (2011 – 2013)

• running warehouse
• goods reception
• integration product
• consumption goods
• PC service

AutoCad operator at ARHIS, Latvia (2005 – 2010)

• drawings created in AutoCAD program

– Primary School Nr. 14, Daugavpils, Latvia (1992 – 2001)

Diploma in Programming technician of Transport computer systems – Transport College, Daugavpils, Latvia (2001 – 2005)