Jemma Scarlett

Dedicated and friendly professional with a passion for providing exceptional customer service and ensuring smooth operations in a fast-paced office environment. Possessing excellent communication and organisational skills, I am eager to contribute to a team by delivering a positive first impression to clients and visitors. With a strong attention to detail and the ability to multitask effectively, I strive to create a welcoming atmosphere while efficiently managing administrative tasks.

Seeking a role to utilise my enthusiasm, professionalism, and commitment to excellence in delivering outstanding support to both staff and guests.

Main Reception - Lister Hospital, NHS professionals

(2024-10)

• Microsoft Excel using templates to keep up to date the statistics (STATS finding out information)
• Microsoft Edge Nerve centre patient location queries
• Give directions to visitors and Outpatients
• General assistant as required

Administrator - The Cancer Centre Lister Hospital, NHS professionals

(2024-04 - 2024-04)

Maintenance of patient appointments on Lorenzo using Microsoft edge and all linked patient duties, including inputting and maintaining patient changes on the Lorenzo system and general administrative and clerical duties. This may involve liaising with Consultants, staff and a high degree of patient contact. I maintained customer confidentiality at all times and used my own initiative where appropriate.

Receptionist/Administrator - Lister Education Centre, NHS professionals

(2024-03 - 2024-04)

• Provide a welcoming, courteous, and efficient reception service for learners, visitors and contractors.
• Ensure that training rooms maintenance issues are reported as appropriate.
• Check that adequate stocks of consumables are available for training and report to managers as necessary.
• Be available for staff enquiries and deal with them in a timely manner.
• To provide a point of reference for the service by dealing with queries from staff and visitors.
• Communicate effectively with a wide range of people and agencies both internally and externally in person on the telephone, virtual and via email.
• Participate, as a member of the team, in fulfilling departmental clerical duties e.g. maintaining/obtaining room booking requests using Microsoft edge booking system.
• Carry out administration as required for LEC activities such as Grand Round.