Jenice Tomar

Friendly, customer-focused hospitality professional with experience as a Till Operator at Nando's, including front-of-house and waitress duties. Skilled at processing orders and payments accurately, serving customers at the table and counter, and working calmly under pressure during busy service. Reliable team player with clear communication, strong numeracy, and a commitment to hygiene and quality standards. Eager to bring energy and efficiency to a cafe or restaurant team.

Till Operator (including Waitress / Front-of-House duties) - Nando's - Taplow, Buckinghamshire

(2025-10 - 2026-08)

• Operated the till / POS system accurately, processing cash, card, and contactless payments; balanced the till at the end of each shift.
• Took customer orders at the counter and answered menu queries, ensuring order accuracy during busy peak hours and weekends.
• Carried out waitress and front-of-house duties: serving food and drinks to tables, clearing and resetting tables, checking on customers, and processing refills.
• Upsold meals, sides, and promotional items and processed Nando's Card loyalty transactions, supporting store sales targets.
• Worked closely with kitchen and front-of-house teams to ensure timely service and resolved customer issues promptly and professionally.
• Maintained cleanliness, restocking, and hygiene standards at the till, counter, and dining area in line with food safety regulations.

Business Analyst - Google - Bangalore, India

(2023-04 - 2025-07)

• Communicated clearly with diverse teams and stakeholders, building the interpersonal skills essential for great customer service.
• Worked to tight deadlines in a fast-paced environment, staying accurate and calm under pressure — transferable to busy service periods.
• Handled detailed data and records with high accuracy, reflecting strong numeracy and attention to detail for cash handling and order accuracy.
• Collaborated across teams to solve problems quickly and keep operations running smoothly.

Marketing Executive - American Express - Noida, India

(2021-05 - 2022-11)

• Engaged directly with customers and partners over the phone, email, and in person — delivering professional, friendly communication.
• Represented the brand at large-scale events (TATA Auto Expo 2022), managing high volumes of people with confidence and composure.
• Managed multiple tasks and priorities simultaneously, meeting deadlines consistently in a high-pressure environment.

MSc - Management - Queen Mary University of London (2025 - 2026)

B.Tech - Computer Science Engineering - GGSIPU (2019 - 2023)