Jenisha Dcunha

An adaptable, reliable and motivated Air Transport Management undergraduate with experience in aviation operations and customer-facing roles. Skilled in communication, teamwork, problem-solving and working under pressure, with a strong focus on safety, attention to detail, professionalism and customer service. Currently seeking to further develop my career within the aviation industry.

Operations Controller (3-Month Summer Placement) - Air Charter service - Surbiton, UK

(2026-06 - 2026-08)

• Managed and monitored 70+ daily charter flight operations, developing strong multitasking and time management skills.
• Provided real-time coordination between brokers, operators, crews, and FBOs, ensuring clear communication and smooth operations.
• Analysed weather, operational updates, and flight movements to support brokers with informed decision-making and problem-solving.
• Maintained high levels of accuracy, client confidentiality, and attention to detail in a fast-paced aviation operations environment.

Student Ambassador - University of West London - Ealing

(2025-11)

• Worked as part of a team to support a variety of internal and external events at UWL.
• Provided a high level of customer service to students, UWL staff and external guests.
• Assisted in general admin tasks including enrolments and email enquiries.
• Welcomed and assisted new students to settle in the university.

Server - Giraffe Restaurant - London Heathrow T3, UK

(2025-04 - 2026-05)

• Supported and trained new team members in Terminal 3 to set up a new restaurant.
• Served 100+ customers per shift during peak periods, developing strong decision-making and problem-solving skills.
• Handled payments and refunds with 100% till accuracy.
• Delivered consistently high-quality service and ensured customer satisfaction.

Server - Giraffe Restaurant - London Heathrow T5, UK

(2022-04 - 2025-04)

• Maintained a calm demeanour during high-volume periods and special events.
• Provided excellent customer service, strengthening communication skills and contributing to daily sales targets.
• Collaborated effectively with team members to provide seamless service.

Insight Day - British Airways - Waterside, Harmondsworth

(2024-04 - 2024-04)

• Gained firsthand insight into British Airways operations from industry professionals.
• Attended presentations from dispatchers, route planners, cabin crew and ambassadors to gain an understanding of their roles within the company.
• Took part in activities about health and safety including the use of oxygen masks and life vests.
• Explored key aspects of operations and ongoing projects including the remodelling of business class.

BSc (Hons) - Airline and Airport Management (Airline & Airport Specialist) - University of West London (2024 - 2027)

Diploma - Aviation Operations on the Ground (D*D*) - West Thames College (2021 - 2024)

GCSE - English and Maths - West Thames College (2024)