Jenna Al-Gharabally

I am a Philosophy undergraduate at the University of Nottingham with extensive experience across hospitality and sales administration. I thrive in fast-paced, customer-focused environments and I am confident managing demands with professionalism and composure. My strong interpersonal and organisational skills allow me to build positive relationships, work effectively in teams, and deliver consistently high standards under pressure.

I am currently seeking a flexible part time role where I can continue developing my communication, leadership, and problem-solving abilities alongside my studies.

Catering assistant - Vivacity

(2021-05 - 2021-09)

Working across two café locations serving diverse customer groups, I was responsible for preparing and serving food and drinks, handling cash, and maintaining hygiene and safety standards. I quickly adapted to new responsibilities and gained confidence managing opening and closing duties independently.

Training barista - Costa

(2022-09 - 2023-12)

A fast paced and customer-focused role requiring attention to detail and strong multitasking. I memorised an extensive and seasonally updated drinks menu, maintained excellent customer service, and handled transactions efficiently. Responsibilities included stock rotation, food presentation, allergen awareness, and maintaining cleanliness across a large two-storey café.

Sales administrator - Advanced Handling Ltd

(2024-03 - 2025-09)

Initially, I joined the sales administration team, learning to manage bespoke orders for industrial lifting equipment. I communicated with customers about pricing, lead times, and custom requests, using Salesforce to process requests and manage ongoing sales enquiries. I was responsible for order processing, organising delivery documentation, and managing the live chat and shared inbox.

I was invited back temporarily in 2025 to provide additional support during staff leave, demonstrating reliability, strong product knowledge, and adaptability in rejoining the role with minimal training. This role strengthened my confidence with technology, multitasking, and professional communication.

Cocktail Bartender - Turtle Bay

(2025-05 - 2025-08)

As a cocktail bartender at one of Peterborough's busiest venues, I developed speed, precision, and excellent customer service under high-pressure conditions. I memorised an extensive cocktail list and consistently produced drinks to a high standard while maintaining accuracy with free pouring. I worked peak shifts every weekend, handling large crowds and de-escalating challenging customer interactions with professionalism.

I frequently upsold premium cocktails and seasonal food items, tailored recommendations to customers, and balanced this job alongside another part-time role.

Team member - Krispy Kreme

(2021-09 - 2025-12)

While balancing academic commitments, I provided friendly and efficient customer service in both drive-thru and in-store settings. I adapted to early morning and late-night shifts, upheld hygiene and safety standards, and maintained professionalism under pressure. I was frequently relied upon to cover shifts at short notice and to manage demanding service periods.

BA (Hons) - Philosophy - University of Nottingham (2024)

A Levels - Business, Economics, Chemistry - Hampton College

GCSEs - Maths, English Language - Hampton College