Jenna Dale

I'm an enthusiastic, people-focused hospitality professional with over 20 years' experience across customer service, hospitality and team leadership. I'm known for my hands-on, lead-by-example approach, strong communication skills, and a genuine passion for creating positive, memorable experiences for both customers and the teams I work with. I thrive in fast-paced environments, stay calm under pressure, and feel most motivated in places that value community, kindness, and doing things properly.

I'm now looking for a part-time role where my skills can support others, protect what matters, and make a meaningful impact.

Business Coach - Self-employed

(2021-08 - 2025-03)

• Coached and mentored women in business to build confidence, strengthen their message and increase visibility, helping them communicate clearly and connect with their audience.
• Developed authentic marketing and messaging strategies to promote services, attract the right clients and support sustainable business growth.
• Organised and facilitated both online and in-person workshops and events, creating supportive, engaging spaces for learning, connection and personal development.

Wedding Makeup Artist - Self-employed

(2016-09 - 2022-10)

• Planned and delivered calm, organised wedding services in fast-paced, high-pressure environments, ensuring a smooth and memorable experience for clients.
• Managed schedules, timings and expectations to keep bridal parties on track and reduce stress on the day.
• Created a warm, reassuring experience through clear communication, professionalism and attention to detail.

Customer Project Co-ordinator - OPUN Home Improvements - Stoke on Trent

(2016-03 - 2017-07)

• Acted as the main point of contact for customers throughout large home improvement projects, managing communication, expectations and service delivery.
• Coordinated tradespeople, schedules and project plans to ensure work was completed efficiently and to a high standard.

General Manager | The Toastmaster Pub Restaurant - The Toastmasters - Burham, Aylesford, Kent

(2014-09 - 2015-08)

• Led and supported front-of-house and kitchen teams of up to 10 people, creating a positive, inclusive working environment and maintaining a strong team ethic.
• Managed daily operations including staff rotas, recruitment, training, cash handling, ordering and service standards to ensure smooth running.
• Worked closely with chefs on menu design, pricing and costings to balance quality, profitability and customer satisfaction.
• Monitored stock levels, managed waste and implemented efficient processes to reduce wastage and improve margins.
• Managed recruitment, onboarding and training of new staff, ensuring everyone understood expectations, standards and service values.
• Planned and delivered events, maintained high customer service standards and handled feedback professionally to create positive, memorable experiences.

Customer Service Team Leader - Norbert Dentressangle Logistics - Aylesford, Kent

(2011-03 - 2014-09)

• Managed and motivated a customer service team of 4, ensuring high standards of communication and service delivery.
• Oversaw daily operations, including producing reports, measuring KPIs, invoicing and writing processes whilst keeping the department organised and efficient.
• Managed staff development through regular feedback sessions and annual performance reviews.

Logistics Co-ordinator - Gefco Automotive Services - Sheerness, Kent

(2007-04 - 2011-03)

• Organised transport bookings for vehicle deliveries, ensuring accurate scheduling and smooth logistics using detailed administrative processes with a strong focus on organisation, accuracy and problem-solving.

Shift Manager - McDonald's

(2003-08 - 2007-04)

• Led teams of up to 20 people during busy service periods, maintaining calm, efficient and customer-focused delivery.
• Managed staff breaks, training, food quality, cleanliness and health & safety standards.
• Supported team members with hands-on leadership, encouragement and clear communication.

HNC - Business Management & Leadership - University of Northampton (2012 - 2014)

NVQ Level 2 - Business Administration - Vocational (2010)

A-Level - English, Law - Canterbury College, Kent (2004)

GCSE - The Westlands School, Sittingbourne, Kent (2002)