Business Coach - Self-employed
(2021-08 - 2025-03)
- Coached and mentored women in business to build confidence, strengthen their message and increase visibility, helping them communicate clearly and connect with their audience.
- Developed authentic marketing and messaging strategies to promote services, attract the right clients and support sustainable business growth.
- Organised and facilitated both online and in-person workshops and events, creating supportive, engaging spaces for learning, connection and personal development.
Wedding Makeup Artist - Self-employed
(2016-09 - 2022-10)
- Planned and delivered calm, organised wedding services in fast-paced, high-pressure environments, ensuring a smooth and memorable experience for clients.
- Managed schedules, timings and expectations to keep bridal parties on track and reduce stress on the day.
- Created a warm, reassuring experience through clear communication, professionalism and attention to detail.
Customer Project Co-ordinator - OPUN Home Improvements - Stoke on Trent
(2016-03 - 2017-07)
- Acted as the main point of contact for customers throughout large home improvement projects, managing communication, expectations and service delivery.
- Coordinated tradespeople, schedules and project plans to ensure work was completed efficiently and to a high standard.
General Manager | The Toastmaster Pub Restaurant - The Toastmasters - Burham, Aylesford, Kent
(2014-09 - 2015-08)
- Led and supported front-of-house and kitchen teams of up to 10 people, creating a positive, inclusive working environment and maintaining a strong team ethic.
- Managed daily operations including staff rotas, recruitment, training, cash handling, ordering and service standards to ensure smooth running.
- Worked closely with chefs on menu design, pricing and costings to balance quality, profitability and customer satisfaction.
- Monitored stock levels, managed waste and implemented efficient processes to reduce wastage and improve margins.
- Managed recruitment, onboarding and training of new staff, ensuring everyone understood expectations, standards and service values.
- Planned and delivered events, maintained high customer service standards and handled feedback professionally to create positive, memorable experiences.
Customer Service Team Leader - Norbert Dentressangle Logistics - Aylesford, Kent
(2011-03 - 2014-09)
- Managed and motivated a customer service team of 4, ensuring high standards of communication and service delivery.
- Oversaw daily operations, including producing reports, measuring KPIs, invoicing and writing processes whilst keeping the department organised and efficient.
- Managed staff development through regular feedback sessions and annual performance reviews.
Logistics Co-ordinator - Gefco Automotive Services - Sheerness, Kent
(2007-04 - 2011-03)
- Organised transport bookings for vehicle deliveries, ensuring accurate scheduling and smooth logistics using detailed administrative processes with a strong focus on organisation, accuracy and problem-solving.
Shift Manager - McDonald's
(2003-08 - 2007-04)
- Led teams of up to 20 people during busy service periods, maintaining calm, efficient and customer-focused delivery.
- Managed staff breaks, training, food quality, cleanliness and health & safety standards.
- Supported team members with hands-on leadership, encouragement and clear communication.
