Jenna Heather

I am passionate and versatile professional with a strong foundation in learning and development, and team leadership, I bring a creative and strategic approach to learning and development. With experience designing engaging content, managing projects, and co-ordinating training. I excel at translating complex information into accessible, impactful learning experiences.

My background in AV technology, marketing, and stakeholder collaboration positions me to drive innovative learning solutions that support both individual growth and organisational development.

L&D Academy Coordination Team Leader - L&Q Group

(2024-06)

Responsible for leading and supporting a team of 5 coordinators to ensure the smooth delivery of L&D academy operations and training programs.

• Oversee and manage multiple divisional budgets, monitoring spend and aligning resources to business priorities
• Manage and maintain Learning Management Systems (LMS), ensuring accurate course content, user data, reporting, and smooth system functionality
• Work closely with stakeholders to identify gaps in business areas that require training interventions and coordinate the design, scheduling, and delivery of solutions
• Develop and implement project plans aligned with run-the-business plans, ensuring timelines, logistics, and deliverables are met
• Produce regular reports and insights for senior leadership to track performance, highlight progress, and recommend improvements
• Provide daily guidance to the coordination team, manage workload allocation, and ensure consistent, high-quality service delivery across all learning programs

L&D Academy Coordinator - L&Q Group

(2021-12 - 2024-06)

Coordinating and support the delivery of internal and external learning initiatives including mandatory training, H&S training, non-mandatory training, workshops, and other interventions to ensure the learning offer for all colleagues meets the business need.

• Monitored course availability, preparation of materials where required, pre and post course/workshop administration
• Room setup prior to/post course, ensuring rooms are properly equipped and meet and greet delegates as required
• Managing the LMS system
• Managing external bookings and budgets

Media Supplies Executive - BBC Worldwide – London - London

(2012-03 - 2016-07)

• Led a team managing material for promotional, marketing, and online/in-flight projects
• Oversaw the content supply chain from acquisition to broadcast
• Built strong relationships with localisation vendors for early delivery of international content
• Managed dubbing, subtitling, and lecturing workflows for global promotional use

Media Supplies Coordinator - BBC Worldwide – London - London

(2010-03 - 2012-03)

• Supported international channels (Italy, Poland, South Africa, Asia, Nordics)
• Organised content delivery, localisation orders, and playout coordination
• Managed fast-turnaround projects including live recordings (e.g. Royal Wedding, Diamond Jubilee)

Level 3 Diploma - Principles of Management and Leadership - CMI

BA (Hons) - Media Studies - Ravensbourne College of Design and Communication

BTEC - Media Studies – DMM - North West Kent College