Jennifer Hall

Highly experienced children's services manager with more than two decades of leadership experience across early years childcare and child contact services. Currently manages a child contact centre and, since January 2025, works nationally as an assessor of child contact centres for the National Association of Contact Centres. Experienced in safeguarding-focused environments, quality assessment, observation, policy and procedure, people management, operational governance, stakeholder relationships and continuous improvement.

Brings a strong child-centred approach, sound professional judgement and extensive experience leading teams and services. Well placed to transfer this experience into strategic oversight, governance, compliance and quality leadership within a children's residential setting.

NATIONAL CHILD CONTACT CENTRE ASSESSOR - NATIONAL ASSOCIATION OF CONTACT CENTRES

(2025-01)

• Assess child contact centres nationally, providing independent assessment of practice, standards and service quality.
• Use observation, evidence and professional judgement to assess how services operate and identify areas for improvement.
• Review practice against expected standards and provide clear, constructive professional feedback.
• Work independently across a national portfolio, requiring consistency, strong organisation, attention to detail and accountability.
• Contribute to improving the quality and safety of services supporting children and families.

MANAGER - CITY MISSION CONTACT CENTRE

(2022-06)

• Provide overall day-to-day management and operational oversight of a child contact centre.
• Lead and coordinate staff, contact arrangements, observations, logistics and service delivery within a safeguarding-focused environment.
• Support safe and appropriate contact between children and parents, maintaining a child-centred approach.
• Manage sensitive family circumstances using professional judgement, appropriate boundaries and calm decision-making.
• Maintain records and observations and ensure information is handled and communicated appropriately.
• Develop and maintain effective working practices and ensure policies and procedures are followed.
• Undertake HR responsibilities, including managing people and supporting effective workforce arrangements.
• Manage finance and invoicing, logistics and wider operational requirements alongside service leadership.
• Build constructive relationships with parents and stakeholders and address concerns professionally.

MANAGER - CITY MISSION NURSERY

(1999-09 - 2022-08)

Led the management of a children's nursery for more than 20 years, providing extensive senior leadership experience in children's services.

• Managed staff and day-to-day operations, with significant responsibility for people management, workforce planning and service standards.
• Created, implemented and maintained policies and procedures supporting safe and consistent practice.
• Managed budgets, resources and operational priorities while maintaining quality provision.
• Liaised with parents and families, handling concerns sensitively and maintaining positive professional relationships.
• Supported staff development and professional standards through leadership, guidance and CPD/training delivery.
• Led fundraising, business development and marketing activity alongside core responsibilities for children's services.

Master's (Research) - Education - Kingston University (2022)

Postgraduate Diploma in Professional Studies - Kingston University (2012)

Early Years Professional Status - Kingston University (2010 - 2011)

BA (Hons) - Social Enterprise - University of East London (2007 - 2010)

Diploma in Nursery Nursing - Children's Care & Education (2000)