Technical Support and Sales Roles - Asurion-Techlog Center Philippines
(2021-02 - 2026-03)
- Simplified complex technical concepts for customer understanding
- Assessed customer technical needs and recommended suitable products
- Engaged prospective and existing customers to identify their needs and recommend appropriate products and services.
- Conducted follow-up calls to nurture leads and maximize customer retention.
- Documented customer interactions accurately using CRM and ticketing systems.
Customer Service and Sales Roles - Concentrix
(2016-08 - 2021-02)
- Assisted customers with account inquiries, billing concerns, order processing, and general product or service information
- Processed account updates, service requests, refunds, and other customer transactions accurately.
- Met or exceeded key performance indicators (KPIs), including Customer Satisfaction (CSAT), First Call Resolution (FCR), Average Handle Time (AHT), Quality Assurance (QA), and attendance goals
- Identified opportunities to upsell or cross-sell products and services when appropriate.
Technical Support representative - Teleperformance
(2015-01 - 2016-07)
- Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
- Assess customer technical needs and make sure issues are resolved.
Catering Assistant - EKFC- Dubai UAE - Dubai, UAE
(2013-03 - 2014-03)
- Prepares and assess equipment for different flights before on boarding.
- Encodes different menus for aircraft
Quality Assurance - Zolberg Corporation- Unilever Philippines
(2002-09 - 2012-12)
- Conducts inspection including laboratory testing for both of Raw Material, Finished Goods and Packaging Materials.
- Conducts analysis and prepares daily reports.
