Jennifer Serodio

Change management leader with 20+ years' experience helping organisations adopt new technologies, processes and ways of working across complex, global and highly regulated environments. Experienced in leading change from strategy and impact assessment through to implementation, adoption and benefits realisation, with recent experience leading change for an AI implementation within a global pharmaceutical organisation. Adept at working within complex global organisations to understand impacts, build alignment and translate technology-enabled transformation into practical adoption strategies and plans with measurable outcomes.

Prosci® and APMG qualified.

Change Lead Consultant supporting AI and technology transformations - Serodio Consulting Limited

(2024)

• Led change management for an AI implementation within a Medical Writing division, focused on adoption and value realisation.
• Supported a Medical Technology business area to introduce a new Supply Chain Planning tool and associated business change.

Change and Engage Lead across global transformation programmes - Shell

(2022 - 2024)

• Brought into an in-flight e-commerce transformation where stakeholder confidence and technology uptake was low. Assessed the programme challenges and re-designed a structured deployment approach, stakeholder journeys and change framework focused on an improved experience and clear KPIs. Re-mapped the stakeholder journey to improve the experience, and developed the capability of a team of six change professionals to deliver the approach consistently. The programme subsequently delivered on time,
• Change Lead for a technical integration project, supporting a subsidiary organisation to prepare for migration into Shell’s IT infrastructure.

Change Lead, SAP ERP deployment - GSK

(2015 - 2021)

• Led the change management workstream for a £multi-million ERP transformation within GSK Treasury, aligning stakeholder engagement, communications, training and readiness to support delivery and benefits realisation. Identified and managed significant change risks and dependencies, working with leadership and business stakeholders to address barriers to readiness and adoption.
• Led a team of change managers to roll out ERP to the Trading Partners function.
• Led two Asia Pacific markets and 1,000+ employees through a transition to ERP, new processes and ways of working.
• Managed the change for the ERP team’s transformation to a value-focused culture.

Principal Change Consultant - PA Consulting

(2010 - 2015)

• Change Lead, large Government organisation - designed and embedded a new change framework, and coached the team to build internal capability; requests for change support increased by approximately 300%.
• Comms and Engagement Lead, Bank of England - led employee communications and engagement for the creation of the Prudential Regulation Authority.
• Change Lead, InterContinental Hotels Group - led change and communications for new technology, processes and ways of working across a global organisation of approximately 300,000 people.
• Learning Manager, Royal Bank of Scotland - led learning strategy for a large cultural transformation within Commercial Banking, supporting a fundamental change to the customer service offering.

Principal Change Consultant - Detica

(2006 - 2010)

• Change Manager, HMRC - Led the development of a change strategy and plan for the move from paper-based ways of working to using a new system.
• Change Manager, BAE Systems - Scoped and defined communications and change activities on a large project to improve BAE’s digital identity.
• Change Manager, Highways Agency - Supported the design and development of their commercial capability.
• Trainer, Vodafone - Designed and delivered bespoke training to build stakeholder management and facilitation skills.

1st class BA (Hons) - English & American Literature - University of Manchester