Hospitality and Reception Professional
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A friendly, reliable and motivated hospitality and reception professional. Passionate about delivering an outstanding quality of service. Goes above and beyond in customer service with a positive and enthusiastic attitude. A good listener with strong verbal and written communication skills. Able to multi-task and has good social and organisational skills, able to work independently and part of a team. First aid trained.
Receptionist, ground floor leader - Premier Inn - Little Witcombe
(2023-05)
Interaction with a wide range of guests daily, handling check-ins and check-outs, managing reservations, and processing payments via cash and card. Taking pride in delivering high standards of service, which has led to personal mentions from guests for my professionalism and helpful approach. Responding to emails, supporting and leading a small team of housekeepers, using Excel to coordinate room cleaning schedules.
Responsible for the safe and smooth operation of the hotel, including making key decisions, managing issues as they arise, and conducting weekly stock takes of the laundry room with accurate data input. Fire evacuation knowledge, safety of the guests and interaction with the fire services on arrival. Knowledge of NSF inspections and safety regulations of the Hotel.
Ensuring we are diverse with all guests and staff.
Telephonist/Receptionist - Stroud district Council
(1992-03 - 2001-12)
Welcomed and assisted visitors, directing them to the appropriate departments and ensuring a professional first point of contact. Managed incoming calls using a Mitel switchboard, providing accurate information, resolving general queries, and connecting callers to relevant teams.
Supported daily mailroom operations: collected, opened, and date-stamped incoming mail, distributed it to departmental pigeonholes, and delivered mail across office locations. Collected internal mail and ensured timely inter-departmental delivery. Prepared outgoing mail, including franking, for end-of-day postal service collection. Performed general administrative duties, photocopying documents and supporting office staff as needed.
(2002-01 - 2010-12)
Teaching Assistant - Hardwicke Parochial School
(2015-09 - 2020-11)
Supported teachers within EYFS in the lesson preparation - setting up learning materials, tidying the classroom and assisting with structured lessons, classroom management and student development. Supporting behavioral strategies and monitoring emotional well being. Working with small groups, providing 1:1 support - delivering group interventions with pupils struggling with specific subjects, observing pupils and providing feedback to the teacher.
Covering the class and delivering the lessons when the teacher was absent.
Childminding assistant - Little hands and feet
(2021-01 - 2023-03)
Supported professional supervision, meet the physical, emotional and social needs, changing nappies, bottle feeding. Prepare and service healthy meals and snacks of children within the setting with early education, planned activities and ensured space was a safe environment. Organise age-appropriate indoor and outdoor play, crafts, reading, and trips to local parks or toddler groups to promote intellectual and social growth.
Build positive relationships with parents and update them on child's progress. Maintain accurate records of children's developmental progress and attendance.
