Partner Implementations & Project Manager - Groupcall Xporter- VenturEd Solutions
(2022-02)
- Lead end-to-end delivery of large-scale projects within the education sector, supporting implementations across 2,000+ schools
- Manage multiple concurrent projects, coordinating cross-functional teams and up to five third-party vendors
- Oversee project planning, execution, and delivery, ensuring alignment with business objectives, timelines, and budgets
- Build and maintain strong stakeholder relationships across all levels, ensuring clear and effective communication
- Deliver complex system implementations, ensuring seamless integration across diverse environments
- Proactively identify and mitigate risks to maintain project stability
- Enhance delivery efficiency through structured governance and process improvements
- Successfully coordinated the North Tyneside MIS migration project, delivering a seamless transition within agreed timelines and stakeholder requirements
- Led the integration of Arbor with XoD, ensuring smooth system migration and minimal disruption to end users
- Managed the Northern Ireland data migration programme, impacting 1,100+ schools, overseeing multiple third-party suppliers and ensuring effective cross-party coordination
- Directed alignment across multiple internal departments and external stakeholders to deliver complex changes to Local Authority (LA) data scopes across two distinct product platforms
- Acted as a central delivery lead, ensuring consistency, communication, and accountability across all project workstreams
- Collaborated closely with department heads, technical teams, and partners to drive successful project execution and adoption
- Served as the primary customer contact throughout project delivery, ensuring clear communication, expectation management, and smooth end-to-end onboarding
- Managed large-scale school onboarding programmes, ensuring efficient and successful system integration across multiple regions
- Strengthened customer and partner relationships while identifying opportunities for improved engagement and service delivery
- Delivered process improvements that enhanced onboarding efficiency and improved customer experience
- Captured and fed customer and partner feedback into product planning, supporting prioritisation of the product roadmap
Onboarding & Implementation Specialist & Manager - Groupcall Xporter
(2018-09 - 2022-02)
- Provided second- and third-line IT support for Xporter products, developing deep system expertise
- Built strong relationships with schools, Local Authorities, and partners
- Managed onboarding and MIS changes across MAT's, Trusts & Local Authorities, ensuring efficient and timely delivery
- Developed extensive product knowledge and technical expertise
- Gained valuable experience supporting project delivery and team collaboration
- Trusted to act as interim Support Manager during leadership transitions
Live Music Venue Manager / Lease Owner - The Craufurd Arms
(2008-10 - 2013-05)
- Transformed a derelict pub into a thriving live music venue, increasing annual turnover from £90,000 to £450,000+
- Directed all aspects of business operations, including artist booking, marketing strategy, staff leadership, and regulatory compliance
- Delivered a fivefold increase in annual revenue through strategic growth and positioning
- Received industry recognition, including Best Small Venue in the Midlands (2010, NME) and Best Live Music Pub in the South East (2011, Great British Pub Awards)
- Planned and executed multiple large-scale charity events, generating significant fundraising outcomes
