Adverse Media Caseworker - Internet Erasure LTD - Internet Erasure LTD, Greenwich, London
(2024-01)
- Research: Conducting thorough research using various sources such as news databases, public records, identify adverse media related to the client.
- Prepared reports of findings.
- Providing detailed reports to clients on the adverse media found and work with the clients and lawyers to get damaging content removed from from the media.
Print on Demand - True Craft Designs - True Craft Designs, Notinghamshire, Derbyshire
(2020-08)
- Sublimating onto different materials, ceramic's, material, glass.
- Using vinyl machine to cut designs
- Using photoshop to design in before printing.
- Working with heat presses and sublimation printers
- Personalised greeting cards, wedding / birthday invitations.
- Personalised gifts
- Mugs
- Keyrings
- Glass Photos
- Coaster
- Cushions
- T-Shirts
- Greeting Cards
- Invitations
- Money Boxes
- Drink Bottles
Customer Service Advisor - Next PLC - Next PLC, Doncaster, Yorkshire
(2023-02 - 2023-12)
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Processed orders and detailed transaction information to customers.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Provided account information to customers and explained bill service policies and customer rights.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Reablement Assistant - Milton Keynes Council - Milton Keynes Council, Bletchley, Buckinghamshire
(2018-08 - 2023-12)
Working in the community with people that have been discharged from hospital needing support until they recover. This is a 6 weeks service that is provided jointly with the NHS and Milton Keynes council.
- We worked closely with occupational therapy, district nurses, social workers and physiotherapists.
- Support service users with confidence building and supporting them with new techniques with managing with every day tasks. This could bepersonal care, medications, preparing meals.
- Reported on progress daily to team leaders on how the service users are managing and highlighting any other support that is needed, this could be disability aids that can help the service user manage independently
- Collaborated with support workers in implementing effective rehabilitation.
Vocational Learning Advisor - Babcock International LTD - Babcock International LTD, Portsmouth, Hampshire
(2017-04 - 2017-09)
This job role was commuting around the UK working with learners
- To support with training needs towards the Diploma and framework in Health and Social Care at level 2 and 3
- Support with functional skills.
- Support learners with different needs and learning styles.
- Organisation of diary and self management of time.
- Keep records up to date for learning journey using the Etrack System.
- Maintain CPD to evidence own learning and support.
- To liaise with managers of placements and build rapports
- To maintain caseload to meet business needs.
- To Make assessment decisions on assessment methods, such as observations,
- Reflective accounts
- To meet performance targets
- To attend one to one and appraisals on regular basis, along with standardisation and team meeting to keep knowledge updated.
- To follow the internal verification practices.
- Ensure health and safety of placements and own health and safety, report any issues that may occur to my manager
- Work towards my own CAVA at Level 3
Home Care Assistant - Milton Keynes Council - Milton Keynes Council, Milton Keynes, Buckinghamshire
(2006-11 - 2017-04)
Home Care Milton Keynes Council is a care provider for the elderly and disabled, which offers help to service users that need help with living independently. My job role is a Community Carer in which I visit Service users in their own homes to help them with their day to day needs.
- Helping Service User's with daily tasks
- Medication
- Supporting Service users with everyday living.
- Making sure a service user is eating and drinking Help with preparing breakfast, Lunch, Tea
- Shopping
