Jerome Facey

Experienced warehouse and logistics manager with strong expertise in inventory systems and stock control. Proven team leader with a track record of training staff, improving processes, and maintaining high performance in fast-paced environments.

Warehouse Shift Manager - InPost - London

(2025-10)

• Lead, train, and motivate the warehouse team to achieve strong performance.
• Ensure that all Standard Operating Procedures (SOPs) are followed to maintain consistent and efficient operations.
• Uphold full compliance with health and safety regulations, fostering a safe working environment.
• Take complete responsibility for managing the OLA shift, ensuring that productivity targets are met.
• Conduct driver debriefings to facilitate clear communication and smooth operations.
• Maintain a clean, organised, and safe warehouse at all times.

Warehouse and fulfilment Supervisor - National Portrait Gallery - London

(2025-07 - 2025-11)

Fixed Term contract

• Overseeing warehouse assistants to ensure efficient daily operations.
• Inspecting and receiving stock deliveries, monitoring for any discrepancies, damage, or shortages in shipments. Keeping online inventory systems, specifically Stocky and Shopify, up to date.
• Maintaining accurate records for all incoming and outgoing shipments, along with ensuring that data entered into stock control systems (like RMS) is accurate.
• Managing goods that arrive, handling stock transfers, and making necessary adjustments on the stock control system, ensuring proper documentation.
• Raising order discrepancies with publishers such as Harper Collins and Hachette.
• Picking and packing items for various types of orders, including online, trade, and retail.
• Utilising courier services (like Royal Mail Click & Drop and DHL) for order shipments, creating necessary customs invoices, and selecting shipping options based on cost-effectiveness and knowledge of products.
• Addressing customer inquiries via email and phone in a timely manner and following up proactively when needed.
• Keeping the warehouse clean and organised and adhering to Health & Safety Policies.
• Managing the ordering of supplies necessary for warehouse and packing operations.

Senior Fulfilment Associate - Alyve Wellness - London

(2025-04 - 2025-08)

Fixed Term contract

• Assembled and prepared finalised products with high attention to detail, ensuring quality and brand consistency.
• Accurately picked, packed, and dispatched daily customer orders to meet tight deadlines and maintain customer satisfaction.
• Managed order flow and logistics using an integrated eCommerce platform, including Shopify, Shipstation, and VersaWorks.
• Monitored inventory levels and supported stock organisation to ensure product availability and operational efficiency.
• Maintained a clean, efficient, and well-organised packing station in line with Health & Safety policies.
• Worked closely with team members to meet and exceed daily dispatch and fulfilment targets.

Warehouse Supervisor - Oliver Brown - London

(2022-08 - 2024-10)

• Supervised a team to meet weekly and monthly targets, boosting productivity and improving operational efficiency.
• Trained new employees on warehouse systems and Standard Operating Procedures (SOPs).
• Conducted regular performance reviews to evaluate team performance, identify areas for improvement, and ensure team members received the necessary resources and support.
• Carried out comprehensive stock audits using Light Speed, accurately identifying and resolving discrepancies.
• Managed online order processing through Shopify, coordinating shipping with DHL for international orders and DPD for domestic deliveries, ensuring accurate labelling and efficient dispatch.
• Used technology to monitor shipping statuses, track orders, and resolve logistics issues promptly, maintaining high customer satisfaction levels.
• Played a key role in the on boarding process by reviewing candidates, conducting interviews, and coordinating technical assessments with IT/Tech teams, evaluating proficiency in Microsoft Office Suite and other relevant tools.

Fulfilment Associate - Amazon - London

(2019-10 - 2020-02)

• Received, stored, and organised inventory.
• Picked, packed, and shipped customer orders accurately and on time.
• Operated warehouse equipment and handheld scanners.
• Unloaded deliveries and restocked items.
• Maintained a clean, safe, and organised work area.
• Followed safety procedures and company policies.
• Worked with team members to meet productivity and quality targets.
• Worked in areas with varying temperatures.

CertHE - Human Geography and Economics - University of Northampton A Levels - Physical Education (B), Geography (B), Psychology (C)