Warehouse Shift Manager - InPost - London
(2025-10)
- Lead, train, and motivate the warehouse team to achieve strong performance.
- Ensure that all Standard Operating Procedures (SOPs) are followed to maintain consistent and efficient operations.
- Uphold full compliance with health and safety regulations, fostering a safe working environment.
- Take complete responsibility for managing the OLA shift, ensuring that productivity targets are met.
- Conduct driver debriefings to facilitate clear communication and smooth operations.
- Maintain a clean, organised, and safe warehouse at all times.
Warehouse and fulfilment Supervisor - National Portrait Gallery - London
(2025-07 - 2025-11)
Fixed Term contract
- Overseeing warehouse assistants to ensure efficient daily operations.
- Inspecting and receiving stock deliveries, monitoring for any discrepancies, damage, or shortages in shipments. Keeping online inventory systems, specifically Stocky and Shopify, up to date.
- Maintaining accurate records for all incoming and outgoing shipments, along with ensuring that data entered into stock control systems (like RMS) is accurate.
- Managing goods that arrive, handling stock transfers, and making necessary adjustments on the stock control system, ensuring proper documentation.
- Raising order discrepancies with publishers such as Harper Collins and Hachette.
- Picking and packing items for various types of orders, including online, trade, and retail.
- Utilising courier services (like Royal Mail Click & Drop and DHL) for order shipments, creating necessary customs invoices, and selecting shipping options based on cost-effectiveness and knowledge of products.
- Addressing customer inquiries via email and phone in a timely manner and following up proactively when needed.
- Keeping the warehouse clean and organised and adhering to Health & Safety Policies.
- Managing the ordering of supplies necessary for warehouse and packing operations.
Senior Fulfilment Associate - Alyve Wellness - London
(2025-04 - 2025-08)
Fixed Term contract
- Assembled and prepared finalised products with high attention to detail, ensuring quality and brand consistency.
- Accurately picked, packed, and dispatched daily customer orders to meet tight deadlines and maintain customer satisfaction.
- Managed order flow and logistics using an integrated eCommerce platform, including Shopify, Shipstation, and VersaWorks.
- Monitored inventory levels and supported stock organisation to ensure product availability and operational efficiency.
- Maintained a clean, efficient, and well-organised packing station in line with Health & Safety policies.
- Worked closely with team members to meet and exceed daily dispatch and fulfilment targets.
Warehouse Supervisor - Oliver Brown - London
(2022-08 - 2024-10)
- Supervised a team to meet weekly and monthly targets, boosting productivity and improving operational efficiency.
- Trained new employees on warehouse systems and Standard Operating Procedures (SOPs).
- Conducted regular performance reviews to evaluate team performance, identify areas for improvement, and ensure team members received the necessary resources and support.
- Carried out comprehensive stock audits using Light Speed, accurately identifying and resolving discrepancies.
- Managed online order processing through Shopify, coordinating shipping with DHL for international orders and DPD for domestic deliveries, ensuring accurate labelling and efficient dispatch.
- Used technology to monitor shipping statuses, track orders, and resolve logistics issues promptly, maintaining high customer satisfaction levels.
- Played a key role in the on boarding process by reviewing candidates, conducting interviews, and coordinating technical assessments with IT/Tech teams, evaluating proficiency in Microsoft Office Suite and other relevant tools.
Fulfilment Associate - Amazon - London
(2019-10 - 2020-02)
- Received, stored, and organised inventory.
- Picked, packed, and shipped customer orders accurately and on time.
- Operated warehouse equipment and handheld scanners.
- Unloaded deliveries and restocked items.
- Maintained a clean, safe, and organised work area.
- Followed safety procedures and company policies.
- Worked with team members to meet productivity and quality targets.
- Worked in areas with varying temperatures.
