Jess Bates

Motivated and organised Manchester Metropolitan University graduate with a BSc in Forensic Psychology, bringing strong analytical, communication, and problem-solving skills. Over five years of experience across financial services, property management, customer relations, and sales, with a proven ability to manage complex caseloads, handle sensitive situations, and deliver high-quality customer service. Currently working as a Property Manager, successfully overseeing residential portfolios and maintaining positive relationships with landlords and tenants.

Property Manager at Leaders Estate Agents (Present)

• Manage a portfolio of residential properties, acting as the main point of contact for landlords and tenants
• Coordinate maintenance and repairs, liaising with contractors to ensure timely resolutions
• Conduct tenancy renewals, rent reviews, and compliance checks
• Handle tenancy issues professionally, including disputes and complex situations
• Ensure legal and regulatory compliance, including safety certificates and inspections
• Maintain accurate records and provide high levels of customer satisfaction

Sales Advisor at Car Care Plan

• Sold vehicle warranty products, meeting and exceeding sales targets
• Delivered clear and compliant product explanations to customers
• Built rapport quickly to identify customer needs and close sales
• Maintained accurate customer records in line with FCA regulations

Holiday Representative at Forest Holidays (Delamere)

• Provided exceptional customer service to holiday guests throughout their stay
• Managed guest queries, complaints, and activity bookings
• Represented the company professionally while ensuring positive guest experiences
• Worked independently and as part of a team in a fast-paced environment

Arrears Assistant at Barclays Bank

• Managed customer arrears cases with sensitivity and professionalism
• Communicated with customers to agree repayment plans
• Assessed financial circumstances and provided appropriate support options
• Worked in line with strict banking regulations and data protection standards
• Maintained accurate case notes and documentation

BSc (Hons) in Forensic Psychology – Manchester Metropolitan University (2021)