Jess Marsh

Ambitious and dynamic individual with strong communication and influencing skills, personal drive, and a 'can do' approach. Passionate about customer service and committed to going the extra mile. Possess excellent adaptability in constantly changing environments whilst maintaining a natural flair for organisation. Thrive under pressure and always seek ways to develop whilst maintaining focus to meet and exceed potential.

Performance Manager / Facilities Planner at Mitie GSK contract (2022-02 – Present)

Working closely with site leads, Heads of operations and the technical planning manager to monitor and identify trends in performance to ensure that operational standards are driven. Responsible for delivering the account KPI and performance reporting to senior management team to drive efficiencies and improvements. Create, develop, analyse, and distribute operational performance reporting.

Planning – Create work orders on SAP, Liaise with stream leads for downtime to align with stream activities. Generate quotes and liaise with finance regarding POs, Daily meetings with team for upcoming work and plan in on PDA devices.

• Successfully rolled out and trained PDA usage to all engineers
• Superuser on Maximo/Click and Mozaic (System used to plan works and look at data)
• Creating new reports to look at data for performance
• Increasing KPIs and SLAs by 25%

Front End Supervisor at Costco Wholesale (2018-05 – 2022-02)

Ensured the smooth running of the warehouse. Providing training, encouragement, advice and feedback to employees and members. Assisting warehouse manager in all admin duties including, employee rotas, supply orders, safety training and staff performance. Carrying out daily audits of refunded merchandise. Opening and closing of the warehouse.

• Successfully marketing the opening of the new warehouse in Stevenage, exceeding member sign up expectations
• Securing a promotion from Membership Assistant to Front End Supervisor
• Organised a successful first inventory for the new warehouse
• Building long lasting relationships with corporate businesses resulting in excellent feedback and achieving new member sign ups

Senior Stylist at The Cutting Rooms, Thame (2016-06 – 2018-04)

Provided a broad range of beauty services including cutting hair and performing scalp treatments. Ensured the smooth running of the salon. Maintained an accurate appointment planner for all stylists, ensuring GDPR was adhered to at all times. Provided a high-quality service to all customers, including consultations and aftercare advice. Placed stock orders and handled invoices. Drove business in the salon through social media and marketing initiatives.

• Completed a hair extension course with Belle Academy and successfully using these skills in the salon
• Completed Barbering training with Wahl and using these skills in the salon
• Standing in for the Salon owner as Manager in her absence
• Building good relationships with brand reps resulting in securing beneficial rates for salon products
• Successfully increased salon marketing through social media, resulting in increased clientele numbers

Retail Liaison Manager at Intu Watford (2014-07 – 2016-06)

Managed relationships with Intu retailers including managing the programme of retailer engagement, ensuring that any actions were recorded and delivered. Delivered updates on retailer issues, training and marketing at management meetings daily. Designed, collated and delivered retailer data, including the production of trend analysis reports from trading data.

Worked closely with the Intu tenant's association to increase attendance and participation at Intu meetings. Produced and reviewed the centres retailer statistical data and provided monthly reports to the general manager and head of property lettings of all figures, trends, promotions, new stores and recent activities.

• Securing promotion from Customer Service Adviser to Retail Liaison Manager after 6 months
• Working alongside Watford Borough Council to secure the Business Improvement District for Watford resulting in investment in the town
• Designing and delivering the centre retailer communication plans which included newsletters and emails
• Successfully completing Anti-Terrorism training and rolling this out to all Intu retailers

NVQL2 in Hairdressing – West Herts College (2012 – 2013)

Maths, English & Science – Bushey Hall School (1999 – 2005)