Business and Management Student
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A highly motivated and enthusiastic business and management student, with a strong work ethic and a passion for delivering excellent customer service, currently seeking a 10 week internship as well as a 12 month placement. Experienced in retail and volunteer roles, I bring proven communication, teamwork, and problem-solving skills to every task. I thrive in fast-paced environments, adapt quickly to new challenges, and take pride in supporting others.
I am eager to continue developing professionally and contribute positively to any team I join.
Placement - Readiness and Resilience Team - Network Rail - Cardiff
(2026-01 - 2026-03)
During my ten‑week placement with Network Rail's Readiness and Resilience team, I contributed to a wide range of operational and strategic activities. I developed a presentation to support early preparation for UEFA EURO 2028, assisted in planning for several upcoming large scale events, and volunteered on event days to support on‑the‑ground delivery. I also spent a day with the signalling team in Shrewsbury and engaged with multiple departments across the organisation, broadening my understanding of rail operations, safety, and major‑event readiness.
Alongside this, I attended networking events that strengthened my industry awareness and professional connections.
Colleague - Tesco - Pontypridd
(2023-11)
Working at Tesco across self-checkouts, traditional checkouts, and the customer service desk has strengthened my ability to deliver excellent customer care in a fast-paced retail environment. I handle transactions efficiently, resolve queries and complaints with professionalism, and support customers with technical issues at self-service tills. My role requires strong communication, attention to detail, and adaptability to meet diverse customer needs while maintaining store standards.
This experience has enhanced my problem-solving skills and ability to remain calm under pressure, contributing to a positive shopping experience for all customers.
Crew Member - McDonald's - Cardiff
(2021-06 - 2023-11)
Working as a crew member at McDonald's for two years has equipped me with valuable experience in customer service, teamwork, and time management within a fast-paced environment. I handled a variety of responsibilities including taking orders, preparing food, maintaining cleanliness, and ensuring customer satisfaction. This role required strong communication skills, adaptability, and the ability to stay calm under pressure during busy periods.
My time at McDonald's helped me develop a reliable work ethic and a proactive approach to problem-solving, contributing positively to both customer experience and team performance.
Volunteer - Girl Guides - 1st St Mellons Brownies - Cardiff
(2019-09 - 2021-09)
Volunteering with Girl Guides Brownies equipped me with valuable leadership, communication, and organisational skills. I supported weekly sessions by planning and delivering engaging activities that fostered creativity, teamwork, and confidence among young members. My role involved ensuring a safe, inclusive environment while mentoring girls through fun and educational experiences.
This opportunity strengthened my ability to work collaboratively, adapt to different needs, and take initiative - qualities I bring to any professional setting.
BA (Hons) - Business Management - University of South Wales, Treforest (2023-09)
Foundation Year - Psychology - University of South Wales, Treforest
GCSEs/A Levels - General Education - Eastern High School, Cardiff (2016-09 - 2021-08)
