Jessica Divincenzo

Dependable worker offering outstanding levels of service through helpful, effective communication. Bringing a positive can-do attitude to all tasks ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction. Providing excellent customer service thanks to exceptional people's skills and a strong dedicated work ethic.

An excellent team player when working in a team making sure all goals are achieved also can work great independently and be able to find solutions to problems quickly and effectively.

Customer Advisor/Supervisor - Argos - West Hove

• Delivered excellent customer service and resolved customer inequities efficiently.
• Processed transactions accurately and efficiently.
• Maintained in depth knowledge of Argos product range, providing informed advice and recommendations to customers.
• Supervised a team of customer advisors, providing support to them to ensure high levels of customer service.
• Resolved customer complaints and issues, demonstrating strong problem skills and decision making skills.
• Handled both card and cash payments.
• Some IT skills.

Team member - Pizza Hut - Brighton

(2023-12 - 2024-12)

• Taking orders and serving beverages to customers
• Greeted customers and answered their questions about the menus or any offers.
• Back of house experienced
• Made sure all areas of the restaurant were dated correctly and cleaned.

Front of House Staff - Lupo Lounge - Wolverhampton

(2021-05 - 2023-08)

• Taking orders and serving food and beverages to customers.
• Cleaning, removing dirty dishes and glasses and preparing tables.
• Greeting customers and answering questions about the menu giving recommendations when requested.
• 1 year bar experienced
• Memorized and created a variety of alcoholic and non-alcoholic drinks
• 1 year barista experienced

Charity Shop Volunteer - Barnardo's Charity Shop - Wolverhampton

(2018-07 - 2019-10)

• Opened, shelved and merchandised new products in visually appealing and organized displays.
• Assisted with cleaning duties to maintain high standards in-store presentation and hygiene.
• Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases
• Offering helpful advice to best meet customer needs.
• Learned basic computer skills.
• Experience on the cashier till, accepted and processed cash and card payments.

GCSEs - Our Lady and St Chad's Catholic Academy

Btec Law - Law - Our Lady and St Chad's Catholic Academy

Btec Applied Science - Applied Science - Our Lady and St Chad's Catholic Academy