Jessica Hefford

Highly organised, people-focused professional with strong emotional intelligence, excellent communication skills, and a natural ability to build rapport and trust with others. Known for being approachable, empathetic, and highly observant, with a strong instinct for identifying issues, needs, and improvements that others may miss. Confident managing complex or sensitive situations with calm assertiveness, professionalism, and fairness.

Brings strong organisational ability, attention to detail, and the capacity to coordinate multiple priorities effectively in fast-paced, deadline-driven environments. Adaptable, creative, and solution-focused, with over a decade of experience working in structured, high-responsibility roles requiring accuracy, communication, and problem-solving. Motivated by roles that involve supporting others and contributing to positive outcomes.

Mortgage case manager - Assured Mortgages - Worthing, West Sussex

(2018-04 - 2026-04)

• Managed cases from application through to completion while ensuring deadlines and compliance requirements were consistently met
• Liaised regularly with clients, lenders, and solicitors to provide updates, resolve issues, and maintain positive working relationships
• Processed mortgage, life insurance, income protection, and buildings insurance applications accurately and efficiently
• Maintained and updated Excel spreadsheets and internal systems daily
• Handled email correspondence, incoming calls, appointment scheduling, scanning, filing, and general administration duties
• Worked effectively in a fast-paced environment managing multiple priorities while maintaining high attention to detail
• Provided a professional, approachable, and supportive experience for clients throughout the process

Mortgage administrator - Touchstone Financial Ltd - Hove, East Sussex

(2013-04 - 2018-04)

• Processed mortgage and insurance applications accurately and efficiently
• Supported the wider team with general administration duties
• Organised commission records and maintained accurate documentation
• Managed incoming post, scanning, filing, and office administration tasks
• Assisted with maintaining organised client records and systems

CPCAB Level 2 Certificate - Counselling - Worthing College (2021-06)

GCSEs - Worthing High School (2000-05)