Jessica Hefti

Motivated and dependable final-year Evolutionary Anthropology student at the University of Liverpool with over five years of experience across retail, hospitality, and customer-facing environments. Skilled in delivering excellent customer service, working effectively within fast-paced teams, and maintaining high professional standards. Strong communication, organisation, and multitasking abilities, with a proactive and adaptable approach to work.

Retail Assistant - Primark - Liverpool

(2023-01)

• Assist customers with purchases, queries, and product recommendations.
• Work collaboratively within a large retail team to support daily operations.
• Support stock management and organised shop floor displays.
• Help maintain an efficient and positive shopping experience for customers.
• Work face to face with customers to ensure a smooth checkout

Customer Assistant - Marks & Spencer (M&S) - Liverpool

(2021-01 - 2023-12)

• Delivered high-quality customer service within a busy retail environment.
• Operated tills and processed transactions accurately.
• Assisted with stock control and replenishment.
• Maintained excellent visual merchandising and store presentation standards.

Crew Member - McDonald's - Worcester

(2025-06 - 2025-08)

• Worked efficiently in a high-pressure, fast-paced hospitality environment.
• Maintained excellent hygiene, food safety, and customer service standards.
• Supported team operations during peak trading periods.
• Demonstrated strong communication and teamwork skills.

Customer Assistant - Hair Salon - Worcester

(2020-01 - 2022-12)

• Managed front-desk responsibilities and client appointments.
• Responded to customer enquiries professionally and efficiently.
• Assisted with retail product sales and day-to-day salon operations.
• Helped create a welcoming and positive customer experience.

Archaeological Experience - Little Crosby Archaeological Site

Worked within a team of professionals at the archaeological site of Little Crosby.

• Cleaned and organised finds
• Experience with practical and academic stratigraphic methods of trenches at the site to ensure chronological sequencing.
• Photographed and documented finds.
• Lab work involving archaeological remains- consisting of artefacts and both animal and human remains.
• In depth knowledge of heritage management within the United Kingdom.

BSc (Hons) - Evolutionary Anthropology - University of Liverpool (2026-06)