Jessica Long

Psychology graduate with a Master's degree in Developmental Psychology and professional experience supporting vulnerable individuals, working within regulated environments, and maintaining strong professional relationships. Demonstrates empathy, resilience, and strong communication skills, with a long-term ambition to pursue a career in psychology, particularly within mental health or clinical settings.

Supported Accommodation Officer - Greenbridge Community Housing

(2025-09 - 2025-12)

• Provided practical and emotional support to vulnerable service users to promote wellbeing and independent living
• Developed and reviewed support plans and risk assessments
• Maintained accurate records and documentation
• Liaised with internal teams and external agencies while adhering to safeguarding and professional boundaries

Sales Administrator - Bison Parts

(2025-01 - 2025-06)

• Processed customer orders via online platforms and telephone sales
• Updated internal systems accurately and efficiently
• Communicated with customers and suppliers and managed incoming calls
• Supported day-to-day sales operations in a fast-paced environment

Workforce Relationship Advisor - Altrix Group

(2024-04 - 2025-01)

• Recruited, placed, and supported nurses within NHS hospital settings
• Conducted candidate sourcing and interviews
• Maintained strong working relationships with NHS partners
• Supported compliance management and annual audits in line with NHS standards

Sales Administrator / Admin Assistant - Etico Group

(2018-01 - 2024-12)

Balanced professional responsibilities alongside postgraduate study

• Managed client enquiries and provided customer support
• Ensured accurate data entry and system maintenance

Collections Support Agent - Webhelp

(2017-01 - 2018-12)

• Supported customers experiencing financial or personal vulnerability
• Provided guidance and signposting to appropriate support services
• Demonstrated empathy and professionalism during sensitive interactions

Supervisor / Cashier - Eurogarages - Sheffield

(2014-01 - 2017-12)

Promoted to Supervisor with responsibility for store operations in management absence

• Delivered high-quality customer service and maintained store standards
• Managed staff, cash handling, and stock control

MSc - Developmental Psychology - Sheffield Hallam University (2018-01 - 2019-12)

BSc (Hons) - Criminology and Psychology - Sheffield Hallam University (2013-01 - 2016-12)