Business Travel Consultant
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I have a background in both corporate travel and leisure luxury sales, administration and customer service. I am a driven and fast learner, work well under pressure and have 13 years' experience in frontline customer service including 9 years' experience in sales. I am a reliable and motivated person with a professional attitude and willingness to learn.
I have an ability to learn quickly and adapt easily, with a proven aptitude and meticulous nature. Born and brought up in Spain by British parents and living in a bilingual and bicultural environment has given me a dual perspective on life. Extensive travel, as well as working with a range of people across a broad spectrum has also helped me to develop superior communication and customer relation skills.
I offer my honest character and good moral fibre with a willingness towards further education, to the company.
Business Travel Consultant - Gray Dawes Travel Ltd
(2024-04)
Currently managing HNWI accounts across legal, finance, and fashion sectors, I coordinate complex itineraries including flights, hotels, working within a 30-minute SLA, delivering high-level service under pressure using both Sabre and Galileo/SmartPoint.
Business Travel Consultant - Harridge Business Travel
(2023-09 - 2024-03)
Provided tailored travel solutions for clients in the insurance and finance industries, handling full itineraries while maintaining a one-hour SLA. This role focused heavily on client communication and accuracy, using Galileo/SmartPoint for all bookings.
Business Travel Consultant - Wings Global Travel
(2022-06 - 2023-09)
Supported a mixed corporate client base, managing all travel components and responding to urgent changes within a two-hour SLA. Developed strong skills in handling reissues and complex requests using Sabre and an in-house system.
Sales Executive - John Cullen Lighting
(2021-11 - 2022-06)
Generate the maximum personal sales revenue for the Company at the best margin to achieve sales targets while delivering the highest level of customer service within the luxury lighting industry
Personal Travel Expert - Kuoni Travel
(2016-08 - 2021-08)
This was a primarily sales focused role, where I was required to act as the intermediary between suppliers and customers, booking luxury tailor made and bespoke holidays worldwide. Highly focused on the customer experience and creating a rapport with clients to ensure repeat business. This role has required strong systems knowledge including Galileo, Travolport and Travelbox.
Dealing with high end customers in a very demanding and diverse environment, whilst meeting (and surpassing) monthly sales and service targets, including a successful NPS score. Travelling on many educational and fam trips enriched me with a vast worldwide knowledge.
Technical Degree - Hotel Management and Tourism - Tourism Superior Technical School (2007 - 2009)
Spanish Baccalaureate - Antonio Machado (2007 - 2007)
