Jessica Porter

Dedicated customer service professional with 9 years' experience in a fast-paced atmosphere seeking an opportunity in a team-orientated company. Proficient at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Reputation of quickly acquiring ability in all products and transactions while willingly and positively adapting to change.

Packer Singles Associate at Amazon Fulfillment Center (2025-05 – Present)

• Packed individual customer orders into appropriate boxes, envelopes, and polybags for shipment.
• Used handheld scanners to verify barcodes and ensure order accuracy.
• Met daily productivity and performance goals in a fast-paced warehouse environment.
• Performed quality checks to ensure products were undamaged and packaged securely.
• Labeled, sealed, and prepared customer orders for shipment.
• Followed safety procedures while standing, walking, and performing repetitive tasks throughout the shift.
• Assisted with maintaining an organized and efficient work area.
• Lifted and moved packages weighing up to 49 pounds as required.

Patient Registration Tech at CHKD (2019-02 – 2026-07)

Includes greeting, instructing, directing and assisting patients and visitors upon arrival to the service area or through telecommunication devices. I responsible for accurate data collection, documentation, and data retrieval with computerized systems. I also performed patient scheduling, registration processes, insurance verification, maintaining account information, co-payments, referrals, authorizations, and billing inquiry functions.

Patient Information Tech at CHKD (2019-09 – 2022-02)

Facilitated the revenue cycle and is responsible for accurate data collection, documentation, and data retrieval with computerized systems.

Stock Picker at QVC (2016-08 – 2019-09)

Job duties include selecting merchandise from shelves and preparing the items for shipping.

Patient Registration at CHKD (2014-09 – 2016-08)

Includes greeting, instructing, directing and assisting patients and visitors upon arrival to the service area or through telecommunication devices. I responsible for accurate data collection, documentation, and data retrieval with computerized

Diploma – Churchland High School

– Tidewater Community College (2010)