Jessica Ritchie

Enthusiastic and fast learning pharmacy technician with many years of experience in a number of pharmacy settings. self-motivated and organised, with great ability to adapt to new settings and responsibilities.

B4 Foundation Pharmacy Technician - B4 Foundation Pharmacy Technician - Dorset, UK

(2022-08)

In my current role I work across various locations across Dorset, including Community hospitals, Mental health inpatient and clinic settings and Hospital dispensary, where I perform medicines management duties including medicines reconciliation, chart checking, discharge summaries and patient counselling. I also undertake medicines safety and management tasks and audits. In the dispensary I complete accuracy checking, inpatient and outpatient dispensing and stock management.

I am confident working alone and also enjoy working as part of a close team in the dispensary setting. I also deliver medicines administration training to healthcare assistants and nurses.

Pre-Registration Trainee Tri-Sector Pharmacy Technician - Dorset Healthcare University NHS Foundation Trust - Poole, UK

(2020-04 - 2022-04)

As a Pre-Registration Tri-Sector student pharmacy technician, I have worked across multiple pharmacy and healthcare settings such as hospital and wards, PCN teams and community pharmacies. In each role I have learnt and undertaken the various responsibilities required in the different roles. As a student I have studied alongside the placements to gain my BTEC diploma in principles and practice for pharmacy technicians, and during this course achieved my Accuracy checking and medicines management skills.

During the two years I have learnt to become independent and self-motivated to achieve standards and work to deadlines for numerous overlapping responsibilities. I have become confident joining new teams and adapting to new work environments.

Pharmacy Dispenser - Rowland's Pharmacy - Poole, UK

(2019-08 - 2020-03)

In this role I worked part of a busy pharmacy team as a Dispensary assistant, under the supervision of the pharmacist manager. Processing prescriptions and stock orders, serving customers on the counter and general day to day tasks such as stock management, patient counselling and MDS management.

Pharmacy Dispenser - Day Lewis Pharmacy - Wareham, Dorset, UK

(2013-01 - 2019-04)

In this role I was responsible for the Medicine Dosage Systems department (MDS) of the pharmacy. I oversaw ordering, filling prescriptions, dispensing and organising delivery of medications for patients who required dosage systems. I designed and implemented a new system of organisation which the pharmacy chain now use as standard across all its stores.

I also implemented a system for patients to pre-order their own medication in advance. I worked closely with a tight knit team, and I greatly developed my customer service, and dispensing skills. Being in charge of the MDS meant that I needed to be able to work quickly, accurately and often under time pressure, concentrate through interruptions and frequently changing circumstances to patient's requirements.

I became adaptable to changes in priority and workload. I also worked well as a team member and I would often work in the main dispensary with the rest of the team and serving on the counter when needed.

Receptionist - Marlborough Nursing Home - Poole, UK

(2013-04 - 2013-07)

As receptionist for Marlborough Nursing Home, I was the first person to greet anyone coming into the nursing home, so being polite, clearly spoken and well informed was essential. I t provided me with the opportunity to learn many new skills, such as petty cash, scheduling appointments, organising staffing, and handling administrative tasks.

Pharmacy Dispenser - Healthpoint Pharmacy - Southbourne, UK

(2013-04 - 2013-07)

Working for a smaller independent pharmacy was a great opportunity to use a wider variety of skills, as the only dispenser in the shop I learnt to prioritise my workload efficiently and gained confidence in areas that had previously not been my specific responsibility.

Pharmacy Dispenser - Boots - Poole, UK

(2011-04 - 2013-04)

As a member of a busy team in a care home focused pharmacy, I took responsibility for the management and daily running of the daily medication dosage systems (DDS). By implementing new systems, I increased efficiency and enabled the pharmacy to take on additional work. Dispensing medication must be carried out with concentrated care and professionalism, and it requires a keen eye for detail.

I helped with stock management including checking stock levels and ordering new supplies as required. It is essential to be able to think on your feet as problem solving and one off queries were a core part of my work, such as when dealing with a customer who's medication has run out but they do not have a valid prescription.

Trainee Dispenser - Lloyd's Pharmacy - Southbourne, UK

(2010-05 - 2011-04)

I worked as part of a busy team in a local pharmacy. As a dispenser, I had specific roles within the store and dispensary. Dispensing medication must be carried out with concentrated care and professionalism, and it requires a keen eye for detail.

I help with stock management which includes checking stock levels and ordering new supplies as required. My role needs me to be confident with patients and to be able to quickly and sensitively deal with any queries and problems. I have quickly gained a strong knowledge of medicines, and this has proved vital when advising what drugs a customer should or can take.

Supervisor / Medicines Counter Assistant - Lloyd's Pharmacy - Poole, UK

(2009-12 - 2010-05)

I helped manage and run a pharmacy store. I acted as the customer's point of contact when complaints were escalated which meant I quickly learnt how to manage people. I also set the duties for other members of staff and was their first point of contact if they were experiencing problems.

I was in a position of trust as my role included opening and locking the store, managing store cash supplies, and taking deposits to the bank. My responsibilities also included ensuring promotions were correctly and promptly advertised, and that shop layout met with company policy.

BTEC Level 3 Diploma - The Principles And Practice For Pharmacy Technicians - Bradford College (with DHUFT) (2022-02)

NVQ Level 2 - Dispensary Assistant - National Pharmacy Association (2010)

Counter Assistant Course - Counter Assistant - National Pharmacy Association (2010)

Foundation Degree of The Arts - Visual Communication - The Arts Institute Bournemouth (2006 - 2009)

BTEC Level 3 National Diploma - Graphic Design - Budmouth Technology College (2006)

GCSEs - General Education - Wey Valley School (2004)